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Crisis Call Center Supervisor
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Crisis Intervention Specialist
4 days ago
Lewes, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeJob OverviewAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) stands as the premier provider of outpatient mental health services for children and families throughout Delaware. With multiple locations, we are recognized as the only statewide not-for-profit organization accredited by JCAHO, dedicated to delivering...
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Crisis Intervention Specialist
5 days ago
Lewes, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeJob OverviewAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) stands as the premier provider of outpatient mental health services for children and families across Delaware. With multiple locations, we are the only statewide non-profit organization accredited by JCAHO that focuses on outpatient behavioral health for...
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Crisis Call Center Clinician
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Lewes, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeJob DescriptionJob DescriptionAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient...
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Crisis Call Center Clinician
3 months ago
Lewes, United States Delaware Guidance Services Full timeAbout Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for...
Crisis Bed Shift Supervisor
2 months ago
About Delaware Guidance Services
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS’ 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients’ siblings, caregivers, classmates, and peers.
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth
Why Work at Delaware Guidance Services?
DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:
- Competitive Compensation
- Incentive Pay for Specific Roles
- Generous Paid Time Off (starting at 44 days of paid leave a year)
- Up to 8% Annual Contribution to Your Retirement Fund
- Free Professional Development Opportunities
- Medical, Dental and Vision Insurance
- Life and Long-term Disability Insurance
Position Highlights:
- Salary + Program Premium
- Generous benefits and time off policies
- Ability to work with children through a mission driven organization
Summary/objective
Under the supervision of the Lead Crisis Bed Shift Supervisor, the Crisis Bed Shift Supervisor is responsible for providing oversight of the Crisis Bed Program service space during their assigned shift. They will also provide a variety of direct client care duties and unit support functions to children and adolescents with a wide variety of psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. The Crisis Bed Shift Supervisor is dedicated and committed to delivering high-quality, compassionate, and therapeutic client care. In addition, the incumbent is responsible for documentation of milieu and case management services provided from intake through discharge.
Essential functions:
Clinical Role in Crisis Bed Setting:
- Completes initial assessment and documentation, including consent for treatment, for clients upon admission to the Crisis Bed
- Assist in the admission process, including obtaining vital signs, safety search of patients and personal belongings, and orienting new patients to the unit and their program
- Implement a person-centered plan as identified, assist each individual in meeting the outcomes identified in the approved plan, and assure applicable supports are provided for each client
- Deliver solution-focused and trauma-informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts
- Create an engaging unit milieu to maintain a therapeutic and safe environment with a goal to achieve high patient satisfaction
- Use critical thinking and risk management skills when connecting with clients in Crisis Bed
- Understand warning signs and risk factors associated with suicide risk and risk of harm to others
- Maintain professional, trauma-informed, and empathetic interactions during interactions with children, families, and stakeholders
- Develop comprehensive skills providing support for children and youth in Crisis Bed
Functional Role in Crisis Bed Setting:
- Provides leadership, coaching, and supervision for all staff on assigned shift
- Responsible for monitoring the administrative needs of an assigned shift including utilization and capacity management, supplies, meals, and maintenance requirements
- Work respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members
- Assume responsibility for professional development of self and contributes to and assists with the professional development of others
- Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy
Case Management:
- Assure electronic documentation and verbal shift reports, are completed accurately and timely before the end of each shift
- Communicate with appropriate stakeholders to maintain a systems-based approach
General Responsibilities:
- Uphold professional standards of treatment and the mission of the organization
- Maintain a quality code of conduct, ethics and professionalism
- Provide goal-directed and team-oriented services
- Communicate effectively and professionally with all stakeholders
- Assure compliance with all policies and procedures and licensing regulations
- Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification
- Must successfully complete refresher trainings within the identified timeframes
Competencies/ Capabilities:
- Reliability & Flexibility
- Customer Service
- Written and Verbal Communication
- Collaboration and Teamwork
- Crisis Intervention and Risk Assessment
Supervisory responsibilities: Supervises Crisis Bed Mental Health Technicians
Work environment: Lewes, DE
Physical Demands:
- This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner
- Frequent walking, standing, twisting, bending, squatting
- Proficient auditory and visual skills
Travel required: Travel for specific tasks
Minimum qualification:
- Bachelor’s degree from an accredited school in social work, psychology, or a related Social or Human Services field
- Valid driver’s license and satisfactory driving record
Preferred qualification:
- Direct work experience leading groups, de-escalating behaviors, and managing multiple clinical diagnoses
- Experience working in an inpatient or residential/group home setting
- Supervisory experience
- Bilingual
EEO:
Delaware Guidance Services is an Equal Opportunity Employer
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• 8-hour shift
• 3pm-11pm
• Monday-Friday with every-other-weekend rotation
