Current jobs related to Crisis Call Center Supervisor - Lewes - DELAWARE GUIDANCE SERVICES FOR CHILDREN
-
Crisis Call Center Clinician- On Call
1 week ago
Lewes, Delaware, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. With offices in Wilmington, Newark, Dover, Lewes, and Seaford, DGS is the only statewide not-for-profit outpatient behavioral health organization for children and...
-
Crisis Call Center Clinician
2 weeks ago
Lewes, Delaware, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. With a statewide presence, DGS operates offices in Wilmington, Newark, Dover, Lewes, and Seaford, and is the only not-for-profit outpatient behavioral health...
-
Crisis Call Center Clinician
3 weeks ago
Lewes, Delaware, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesWe are a leading provider of outpatient behavioral health services to children and families in Delaware, operating offices in Wilmington, Newark, Dover, Lewes, and Seaford.Our mission is to provide high-quality, trauma-informed care to youth and families, with a focus on serving those who require a more intense therapeutic...
-
Crisis Call Center Clinician
2 weeks ago
Lewes, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. Our mission is to provide high-quality, trauma-informed care to those in need.We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and are the only...
-
Crisis Call Center Clinician
4 weeks ago
Lewes, Delaware, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. Our organization operates offices in various locations, including Wilmington, Newark, Dover, Lewes, and Seaford, and is the only statewide not-for-profit outpatient...
-
Crisis Bed Shift Supervisor- Part-time
2 months ago
Lewes, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for...
-
Crisis Bed Shift Supervisor- Part-time
4 weeks ago
Lewes, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeJob DescriptionJob DescriptionAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient...
-
Crisis Intervention Clinician
2 months ago
Lewes, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeJob OverviewAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) stands as the foremost provider of outpatient mental health services tailored for children and families across Delaware. With multiple offices statewide, we are proud to be the only accredited not-for-profit organization dedicated to outpatient...
-
Crisis Bed Shift Supervisor
4 weeks ago
Lewes, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. Our mission is to deliver high-quality, compassionate, and therapeutic care to those in need.Job SummaryWe are seeking a Crisis Bed Shift Supervisor to join our...
-
Crisis Intervention Specialist
2 months ago
Lewes, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeJob OverviewAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) stands as the premier provider of outpatient mental health services for children and families throughout Delaware. With multiple locations, we are recognized as the only statewide not-for-profit organization accredited by JCAHO, dedicated to delivering...
-
Crisis Bed Shift Supervisor
4 weeks ago
Lewes, Delaware, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. With offices in Wilmington, Newark, Dover, Lewes, and Seaford, DGS is the only statewide not-for-profit outpatient behavioral health organization for children and...
-
Crisis Bed Shift Supervisor
2 weeks ago
Lewes, Delaware, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. With offices in Wilmington, Newark, Dover, Lewes, and Seaford, DGS offers a comprehensive range of services, including outpatient counseling, group therapy, and...
-
Crisis Bed Mental Health Specialist
2 weeks ago
Lewes, Delaware, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. With offices in Wilmington, Newark, Dover, Lewes, and Seaford, DGS is the only statewide not-for-profit outpatient behavioral health organization for children and...
-
Crisis Bed Mental Health Technician
1 month ago
Lewes, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for...
-
Crisis Bed Mental Health Technician
3 weeks ago
Lewes, United States Delaware Guidance Services Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for...
-
Crisis Bed Mental Health Specialist
2 weeks ago
Lewes, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeJob SummaryDelaware Guidance Services for Children and Youth, Inc. (DGS) is seeking a highly skilled and compassionate Mental Health Technician to join our Crisis Bed team. As a key member of our multidisciplinary team, you will provide direct client care and support services to children and adolescents with complex behavioral health needs.Key...
-
Crisis Bed Mental Health Specialist
4 weeks ago
Lewes, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is a leading provider of outpatient behavioral health services to children and families in Delaware. Our mission is to deliver high-quality, compassionate, and therapeutic care to our clients.Job SummaryWe are seeking a skilled Mental Health Technician to join our...
-
Crisis Bed Mental Health Technician
1 week ago
Lewes, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full timeAbout the RoleDelaware Guidance Services for Children and Youth, Inc. (DGS) is seeking a highly skilled Mental Health Technician to join our Crisis Bed team. As a Mental Health Technician, you will play a vital role in providing direct client care and support to children and adolescents with complex psychological and emotional needs.Key...
-
Certified Registered Nurse Anesthetist
4 weeks ago
Lewes, Delaware, United States On Call Solutions Full timeJob Title: CRNAJob Summary:We are seeking a highly skilled Certified Registered Nurse Anesthetist to join our team at On Call Solutions. As a CRNA, you will be responsible for providing high-quality anesthesia care to patients in a variety of settings. If you are a motivated and compassionate individual with a passion for delivering exceptional patient care,...
-
Patient Access Supervisor
17 hours ago
Lewes, United States Ensemble Health Partners Full time*CAREER OPPORTUNITY OFFERING:** Bonus Incentives* Paid Certifications* Tuition Reimbursement* Comprehensive Benefits* Career Advancement*\*\*\*The Patient Access Supervisor is an on-site role, and candidates must be able to work on-site at Beebe Healthcare in Lewes, DE \*\*\*\**Patient Access Supervisor supports the overall operation and is responsible for...
Crisis Call Center Supervisor
3 months ago
Summary/objective
Under the supervision of the Crisis Program Manager, the Call Center Supervisor will lead the crisis call center clinicians and provide guidance related to call center calls involving at-risk youth, call center tasks, staffing concerns, and/or technology concerns in the 24/7 crisis call center. Additionally, the Call Center Supervisor will manage data collection for the crisis program, oversee completion of case management duties and successful triage and dispatch of crisis calls into the crisis hotline, and provide supervision and management of call center employees. The incumbent is responsible for overseeing and supporting the needs of the 24 hour Mobile Response and Stabilization (MRSS) Call Center, case management duties, as well as providing guidance and assistance in situations that require further direction from leadership. This position includes after-hours on-call responsibilities.
Essential functions:
Call Center Operations
- Train and provide feedback to call center clinicians to maintain the safety of children and youth in the community who may be at risk of suicide or harm to others
- Maintain high levels of teamwork with effective communication to facilitate the needs of callers and crisis clinicians who require assistance
- Implement and oversee structures to organize flow of information from callers to crisis clinicians to facilitate rapid community responses and to document these interactions
- Oversee call center technology and work with DGS’ IT department to identify and address concerns quickly to avoid disruption of crisis call center 24-hour operations.
- Maintain the call center as the primary hub of communication between those in need of crisis support and crisis clinicians as well as for the after-hours needs of other Delaware Guidance Services clinical programs
Case Management Oversight
- Oversee the support provided by call center clinicians to the MRSS team in the management of cases referred for assessments and follow-up services
- Ensure documentation is completed within appropriate time frames to meet the requirements of the MRSS contract
- Oversee and coordinate completion of satisfaction surveys and other quality assurance measures in support of the crisis program
- Maintain complete, accurate and timely documentation
Supervisory Duties
- Provide support and guidance related to challenging or high-risk callers, staffing issues, technology issues, or other challenges as needed
- Participate in an on-call rotation with Call Center Team Lead to support call center staff 24 hours a day
- Enter clinical and administrative data
- Develop and maintain programmatic needs and outcome studies
General Responsibilities
- Uphold professional and best practice standards in line with crisis call centers and the mission of the organization
- Maintain a quality code of conduct, ethics and professionalism
- Provide goal-directed and team-oriented services
- Communicate effectively and professionally with all stakeholders
Competencies/ Capabilities:
- Reliability & Flexibility
- Customer Service
- Written and Verbal Communication
- Collaboration and Teamwork
- Leadership Skills
Supervisory responsibilities: Oversight of all call center/case management responsibilities, leadership of the team, on-call rotation for non-clinical emergencies.
Work environment: Call center, Office-based, Lewes, Delaware
Physical demands: Prolonged periods of sitting at a desk and working on a computer, Must be able to lift up to 15 pounds at times
Travel required: None
Minimum qualification:
- Bachelor’s degree required from an accredited school in the Human Services field
- Minimum of 2 years supervisory experience
Preferred qualification:
- Master’s degree preferred from an accredited school in the Human Services field
EEO: Delaware Guidance Services is an Equal Opportunity Employer, Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
