Crisis Intervention Specialist
2 months ago
About Delaware Guidance Services
Delaware Guidance Services for Children and Youth, Inc. (DGS) stands as the premier provider of outpatient mental health services for children and families throughout Delaware. With multiple locations, we are recognized as the only statewide not-for-profit organization accredited by JCAHO, dedicated to delivering behavioral health care to children and adolescents. Our commitment to a trauma-informed approach earned us the title of Compassionate Champion.
Through our services, families gain access to outpatient therapy, group sessions, parent-child interaction therapy, and school-based interventions. Our community-oriented programs cater to youth and families needing intensive therapeutic support. DGS operates a 24-hour Mobile Response and Stabilization Services (MRSS) team, deploying skilled crisis intervention professionals to assist children facing behavioral health emergencies. We address a variety of mental health issues, including depression, anxiety, mood disorders, eating disorders, trauma-related disorders, and suicidal thoughts. Our clinicians have delivered extensive direct care hours, with a significant percentage of clients reporting improvements in their functioning after treatment.
Our clientele is diverse, with a substantial portion being Medicaid recipients and many coming from low-income households. We prioritize accessibility, providing care to all individuals in need, irrespective of their insurance status or financial capability. Additionally, we offer specialized services tailored to the unique needs of families involved in child welfare and foster care.
Why Choose Delaware Guidance Services?
At DGS, we foster a collaborative, adaptable, and client-centered work culture. Employee well-being is paramount, and we provide a comprehensive benefits package that includes:
- Competitive Salary
- Incentive Compensation for Certain Positions
- Generous Paid Time Off (starting at 44 days annually)
- Up to 8% Annual Contribution to Retirement Plans
- Free Professional Development Opportunities
- Comprehensive Medical, Dental, and Vision Coverage
- Life and Long-term Disability Insurance
Position Summary
Under the guidance of the Call Center Supervisor, the Crisis Call Center Dispatcher is responsible for managing incoming calls from youth and families experiencing psychological and emotional crises. This role involves ensuring safety, gathering essential triage information, and dispatching clinicians as needed. The Dispatcher will also support daily case management activities across various counties.
Key Responsibilities:
Crisis Dispatching
- Maintain professional interactions during crisis communications with all parties involved.
- Foster teamwork through effective communication.
- Engage callers with empathy and professionalism.
- Utilize critical thinking skills for triaging calls and dispatching appropriate clinicians.
Case Management Support
- Assist the MRSS team in managing cases referred for assessments and follow-up services.
- Communicate effectively with the PBH team and provide necessary documentation.
- Conduct satisfaction surveys and implement quality assurance measures for the MRSS program.
- Ensure accurate and high-quality documentation is maintained.
Data Management
- Input relevant documentation into the DSCYF system.
- Develop and sustain programmatic needs and outcome evaluations.
General Duties:
- Uphold professional standards and the mission of the organization.
- Maintain a high code of conduct, ethics, and professionalism.
- Deliver goal-oriented and team-focused services.
- Communicate effectively and professionally with all stakeholders.
Work Environment: Office-based, Call Center
Physical Requirements:
- Extended periods of sitting and working on a computer.
- Ability to lift up to 15 pounds occasionally.
Education and Experience Requirements:
- Bachelor's degree from an accredited institution in a relevant field.
Preferred Qualifications:
- At least 1 year of experience in the mental health sector.
- Experience in call center or emergency services.
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