Test Automation Specialist

7 days ago


Harrisburg, United States LingaTech Full time
Job DescriptionJob DescriptionLocation: Harrisburg, PA - local candidates only - must be within one hour of central PA.
Position Type: Remote, candidate will be required onsite for interviews, first day, training and meetings
Contract Length: 9 months, extension likely through June 2026

Position Overview:

The Test Automation Specialist will analyze performance requirements, develop automated tests, and support developers in executing testing plans, with a focus on performance testing. Additionally, the role includes maintaining testing tools, troubleshooting technical issues, and collaborating with cross-functional teams to ensure high-quality support and continuous improvement in customer interactions.  4 years of experience with industrial-grade testing tools such as IBM Rational Performance Tester, Selenium, or Apache JMeter.

Duties:
  • Analyze performance requirements from business areas and develop automated tests to meet those requirements. 
  • Candidate should be able to explain good design principles and ask for required input and data from the project team to measure performance.
  • Support developers as they build automated test scripts and plans that the candidate will execute.
  • Gather requirements and formalize into a testing plan.
  • Program, configure, automate, and execute testing, primarily performance testing.
  • Record, create, edit, and execute tests for both quality and performance on systems.
  • Report and present verbally and in writing test results for development teams to assist in isolating defects and vulnerabilities.
  • Perform analysis, triage, and remediation as needed to ensure proper execution of tests and to resolve connectivity or other run-time issues.
  • Automated testing of other types, including functional and regression testing may be included but are less than 10% of testing requests.
  • Perform research on testing tools in the marketplace for features and pricing.
  • Responsible for reviewing vendor documentation and presenting customized documentation for the proper implementation of tools.
  • Maintain and update versions of existing tools. Roll out new versions to users, as needed.
  • Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
  • Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer concerns.
  • Document and track customer interactions and issue resolutions using our CRM system (Remedy).
  • Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.
  • Identify common customer challenges and contribute to the development of self-service resources, knowledge base articles, and other support materials.
  • Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.
  • Continuously seek opportunities to improve the customer support experience and provide feedback to the team leads and management.
Required Skills:
  • 4 years of industrial grade testing tools such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build & run quality &/or performance tests
  • 2 years of basic programming knowledge in a common language. Customize test scripts w/variable data & adjust test execution to properly reflect test requirements
  • 2 years of knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio
  • Experience with Microsoft Windows
  • Experience with Microsoft Office 365
  • Ability to communicate and work independently
  • Excellent customer service skills
  • Knowledge of digital accessibility concepts and technique

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