Test Automation Specialist
7 days ago
Position Type: Remote, candidate will be required onsite for interviews, first day, training and meetings
Contract Length: 9 months, extension likely through June 2026
Position Overview:
The Test Automation Specialist will analyze performance requirements, develop automated tests, and support developers in executing testing plans, with a focus on performance testing. Additionally, the role includes maintaining testing tools, troubleshooting technical issues, and collaborating with cross-functional teams to ensure high-quality support and continuous improvement in customer interactions. 4 years of experience with industrial-grade testing tools such as IBM Rational Performance Tester, Selenium, or Apache JMeter.
Duties:
- Analyze performance requirements from business areas and develop automated tests to meet those requirements.
- Candidate should be able to explain good design principles and ask for required input and data from the project team to measure performance.
- Support developers as they build automated test scripts and plans that the candidate will execute.
- Gather requirements and formalize into a testing plan.
- Program, configure, automate, and execute testing, primarily performance testing.
- Record, create, edit, and execute tests for both quality and performance on systems.
- Report and present verbally and in writing test results for development teams to assist in isolating defects and vulnerabilities.
- Perform analysis, triage, and remediation as needed to ensure proper execution of tests and to resolve connectivity or other run-time issues.
- Automated testing of other types, including functional and regression testing may be included but are less than 10% of testing requests.
- Perform research on testing tools in the marketplace for features and pricing.
- Responsible for reviewing vendor documentation and presenting customized documentation for the proper implementation of tools.
- Maintain and update versions of existing tools. Roll out new versions to users, as needed.
- Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer concerns.
- Document and track customer interactions and issue resolutions using our CRM system (Remedy).
- Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.
- Identify common customer challenges and contribute to the development of self-service resources, knowledge base articles, and other support materials.
- Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.
- Continuously seek opportunities to improve the customer support experience and provide feedback to the team leads and management.
- 4 years of industrial grade testing tools such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build & run quality &/or performance tests
- 2 years of basic programming knowledge in a common language. Customize test scripts w/variable data & adjust test execution to properly reflect test requirements
- 2 years of knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio
- Experience with Microsoft Windows
- Experience with Microsoft Office 365
- Ability to communicate and work independently
- Excellent customer service skills
- Knowledge of digital accessibility concepts and technique
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