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Job DescriptionJob DescriptionThe Test Automation Specialist position will encompass the following activities:

• Analyze performance requirements from business areas and develop automated tests to meet those requirements.

o Candidate should be able to explain good design principles and ask for required input and data from the project team to measure performance.

o Support developers as they build automated test scripts and plans that the candidate will execute.

o Gather requirements and formalize into a testing plan.

• Program, configure, automate, and execute testing, primarily performance testing.

o Record, create, edit, and execute tests for both quality and performance on systems within PennDOT.

o Report and present verbally and in writing test results for development teams to assist in isolating defects and vulnerabilities.

o Perform analysis, triage, and remediation as needed to ensure proper execution of tests and to resolve connectivity or other run-time issues.

o Automated testing of other types, including functional and regression testing may be included but are less than 10% of testing requests.

• Research and Maintenance:

o Perform research on testing tools in the marketplace for features and pricing that offers value to PennDOT.

o Responsible for reviewing vendor documentation and presenting customized documentation for the proper implementation of tools within PennDOT.

o Maintain and update versions of existing tools. Rollout new versions to user community, as needed.

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.

• Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer concerns.

• Document and track customer interactions and issue resolutions using our CRM system (Remedy).

• Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.

• Identify common customer challenges and contribute to the development of self-service resources, knowledge base articles, and other support materials.

• Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.

• Continuously seek opportunities to improve the customer support experience and provide feedback to the team leads and management.

Skill Required/Desired Amount of Experience

• Required 4 Years -- Industrial grade testing tools from a recognized vendor\organization such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build and run quality and/or performance tests.

• Required 2 Years -- Basic programming knowledge in a common language. Must be able to customize test scripts with variable data and adjust test execution to properly reflect test requirements.

• Required 2 Years -- Knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio.

• Required Experience with Microsoft Windows.

• Required Microsoft Office 365.

• Required ability to communicate and work independently.

• Required excellent customer service skills.

• Required knowledge of digital accessibility concepts and techniques

RequirementsSkill
Required / Desired
Amount
of Experience

Industrial grade testing tools such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build & run quality &/or performance tests
Required
4
Years
Basic programming knowledge in a common language. Customize test scripts w/variable data & adjust test execution to properly reflect test requirements
Required
2
Years
Knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio
Required
2
Years
Experience with Microsoft Windows
Required

Experience with Microsoft Office 365
Required

Ability to communicate and work independently
Required

Excellent customer service skills
Required

Knowledge of digital accessibility concepts and techniques
Required

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