Test Automation Specialist
6 days ago
Title: Test Automation Specialist
Location: Harrisburg PA
Duration: Long Term
***Work location is majority remote; however, selected candidates will be required to report IN-PERSON for an interview at PennDOT’s offices at The Keystone Building (400 North Street, 5th floor, Harrisburg PA). Engaged candidates will also need to report IN-PERSON to pick up commonwealth-issued equipment as part of onboarding and may be required to report for occasional in-person meetings or training.***
Description:
PennDOT seeks a Test Automation Specialist.
The Test Automation Specialist position will encompass the following activities:
- Analyze performance requirements from business areas and develop automated tests to meet those requirements.
- Candidate should be able to explain good design principles and ask for required input and data from the project team to measure performance.
- Support developers as they build automated test scripts and plans that the candidate will execute.
- Gather requirements and formalize into a testing plan.
- Program, configure, automate, and execute testing, primarily performance testing.
- Record, create, edit, and execute tests for both quality and performance on systems with in PennDOT.
- Report and present verbally and in writing test results for development teams to assist in isolating defects and vulnerabilities.
- Perform analysis, triage, and remediation as needed to ensure proper execution of tests and to resolve connectivity or other run-time issues.
- Automated testing of other types, including functional and regression testing may be included but are less than 10% of testing requests.
- Research and Maintenance:
- Perform research on testing tools in the marketplace for features and pricing that offers value to PennDOT.
- Responsible for reviewing vendor documentation and presenting customized documentation for the proper implementation of tools within PennDOT.
- Maintain and update versions of existing tools. Rollout new versions to user community, as needed.
- Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer concerns.
- Document and track customer interactions and issue resolutions using our CRM system (Remedy).
- Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.
- Identify common customer challenges and contribute to the development of self-service resources, knowledge base articles, and other support materials.
- Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.
- Continuously seek opportunities to improve the customer support experience and provide feedback to the team leads and management.
Skill Required/Desired Amount of Experience
- Required 4 Years -- Industrial grade testing tools from a recognized vendor\\organization such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build and run quality and/or performance tests.
- Required 2 Years -- Basic programming knowledge in a common language. Must be able to customize test scripts with variable data and adjust test execution to properly reflect test requirements.
- Required 2 Years -- Knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio.
- Required Experience with Microsoft Windows.
- Required Microsoft Office 365.
- Required ability to communicate and work independently.
- Required excellent customer service skills.
- Required knowledge of digital accessibility concepts and techniques
Sincerely,
Kishore Kallem
Email: kishore.k@stiorg.com | Web: www.stiorg.com
100 Overlook Center, Suite 200
Princeton, NJ 08540.
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