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Customer Support Manager

2 months ago

Long Beach, United States Neo Enterprise Full time
Job DescriptionJob Description


Are you customer-focused, personable, resourceful, and looking to start your career with a leading provider in customized promotional marketing, advertising, sales, and brand marketing strategies?

We are one of the top providers of promotional brand marketing services in Los Angeles and we are seeking a Customer Support Manager to join our growing team of customer satisfaction devoted professionals

This Customer Support Manager is primarily focused on providing on-site consulting & sales support to customers during each of our client’s customized promotional marketing campaigns. Supporting the customer satisfaction efforts of each campaign, you will provide general support to customers and analyze their product/service needs.

This Customer Support Manager position will begin with an intensive training program designed to teach you all aspects of the promotional marketing business and specific functions in relations to the business involving customer support, client acquisitions, entry-level sales management, advertising & brand awareness, and marketing strategy. This training program is designed to give you the skills you need to be successful in this entry-level role and prepare you for potential management opportunities.

Requirements for the Customer Support Manager:

If you meet the below requirements and are looking to launch your career with a great company that rewards hard work and success, this is the ideal opportunity for you

  • Comfortable interacting and communicating with customers in person
  • Desire to succeed and willingness to learn from the ground up
  • Excellent customer service skills with the ability to maintain a professional demeanor at all times regardless of the situation
  • Demonstrated a heightened sense of urgency in resolving customer issues in order to constantly achieve a positive communication environment with customers
  • Strong organizational, time management and prioritizing skills to ensure that productivity and quality service level established by the Company are met
  • Self-motivated with the ability to work effectively in a team environment
  • Empathetic to customers and the ability to identify and overcome areas of delay that could impede resolving issues within set deadlines and acceptable service guidelines
  • Previous experience in a customer or client service-related support/associate role is preferred

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