Current jobs related to Associate OneSource Service Specialist - Harrisburg - TekWissen LLC
-
OneSource Customer Operations Associate
1 month ago
Harrisburg, United States PerkinElmer Full timeGeneral Customer Support: As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction. Service Scheduling and Processing:Monitor & respond to customer requests ensuring effective communicationProcess requests for equipment...
-
OneSource Customer Operations Associate
1 month ago
Harrisburg, Pennsylvania, United States PerkinElmer Full timeGeneral Customer Support: As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction. Service Scheduling and Processing:Monitor & respond to customer requests ensuring effective communicationProcess requests for equipment...
-
Customer Service Specialist
1 week ago
Harrisburg, Pennsylvania, United States Hobart Service Full timeAbout Hobart Service Hobart Service, an Illinois Tool Works Company, is a leading provider of Commercial Food Equipment Service Solutions with over 125 years of experience. We have a nationwide network of over 1,700 associates dedicated to providing exceptional customer service, contributing to their communities, and upholding the ITW values of Integrity,...
-
Client Relations Specialist
1 week ago
Harrisburg, Pennsylvania, United States Hobart Service Full timePosition OverviewBecome a vital part of our team at Hobart Service, a leader in Commercial Food Equipment Service Solutions with a rich history spanning over 125 years. We are seeking a meticulous and proactive individual to take on the role of Client Relations Specialist. In this capacity, you will manage essential administrative tasks including Accounts...
-
Customer Service Representative
5 days ago
Harrisburg, Pennsylvania, United States Hobart Service Full timeCustomer Support Specialist Job DescriptionHobart Service is a leading provider of high-quality food equipment solutions. We are seeking a skilled Customer Support Specialist to play a critical role in delivering exceptional customer support and ensuring customer satisfaction.Responsibilities:Handle a variety of customer inquiries and provide timely and...
-
Service Associate II
2 days ago
Harrisburg, Pennsylvania, United States United Parcel Service Inc. Full timeJob SummaryUnited Parcel Service Inc. is seeking a highly skilled and detail-oriented Service Associate II to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the efficient handling of packages and inventory.Key ResponsibilitiesPackage Handling: Safely and accurately handle...
-
Service Associate II
2 days ago
Harrisburg, Pennsylvania, United States United Parcel Service Inc. Full timeJob SummaryUnited Parcel Service Inc. is seeking a highly skilled and detail-oriented Service Associate II to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the efficient handling of packages and inventory.Key ResponsibilitiesPackage Handling: Safely and accurately handle...
-
Field Service Engineering Specialist
1 week ago
Harrisburg, Pennsylvania, United States Milacron Plastics Full timeShift Details: Shift 1 (United States of America)Sign-On Bonus: $3,000Travel Requirements: 100% travel expected, with most weekends spent at home. Per diem, company vehicle, and credit card provided.About Milacron: Milacron is seeking a dedicated Field Service Engineering Specialist to enhance our team. This role involves delivering exceptional...
-
Client Relations Associate
3 days ago
Harrisburg, Pennsylvania, United States Hobart Service Full timeClient Relations Associate Job DescriptionHobart Service is dedicated to delivering high-quality food service solutions that are relied upon by professionals in the food industry. We invite you to join our team as a Client Relations Associate, where you will be instrumental in providing outstanding client support and ensuring overall satisfaction.Key...
-
Service Operations Specialist
1 week ago
Harrisburg, Pennsylvania, United States Epiroc Limited Full timeReference #: United in Performance. Inspired by Innovation.Service Operations Specialists provide prompt technical assistance for equipment issues, ensuring effective monitoring, testing, and demonstrations that lead to reduced downtime and enhanced product understanding during trials. This role involves diagnosing, repairing, and installing components as...
-
Commercial HVAC Service Specialist
5 days ago
Harrisburg, Pennsylvania, United States Trane Technologies Full timeJob Overview:Are you an experienced HVAC Service Specialist seeking a fulfilling career with a global leader in the HVAC industry? At Trane Technologies, we offer competitive compensation and exceptional benefits, ensuring stability and opportunities for professional growth.Position Summary:We are looking for a Commercial HVAC Service Specialist to work...
-
Service Engineering Specialist
1 week ago
Harrisburg, Pennsylvania, United States Lincoln Search Consultants Inc Full timeJob Title: Service Engineering SpecialistLocation: Harrisburg, PennsylvaniaSalary: $65-75K plus bonus Job Overview of the Service Engineering Specialist: We are seeking a Service Engineering Specialist who is proactive, comfortable engaging directly with clients, possesses strong technical writing skills, and can collaborate with the Engineering team to...
-
Harrisburg, Pennsylvania, United States HomeGoods Full timeJob Summary:We are seeking a highly motivated and detail-oriented Store Cleaning Associate/Janitorial Specialist to join our team at HomeGoods. As a key member of our facilities team, you will be responsible for maintaining a clean and organized store environment, adhering to operational, merchandise, and loss prevention standards.Key...
-
Youth Services Specialist
2 months ago
Harrisburg, United States Goodwill Industries Full timeReference #: 75772 Job Details Job Location Harrisburg Campus - Harrisburg, PA Position Type Full Time Description Youth Services Specialist Department: Mission Services Supervisor: Youth Services Manager BASIC FUNCTION To provide in-school youth with disabilities with community work-based assessment and community work-based learning and job shadowing...
-
Client Service Associate 1
1 week ago
Harrisburg, Pennsylvania, United States Pilot Freight Service Full timeCustomer Service Representative 1Job Category: Last Mile Requisition Number: CUSTO004415Position OverviewPilot Freight Service is in search of a dedicated Customer Service Representative 1 to join our team. This role is essential in ensuring smooth operations at our facility. The working hours for this position are flexible, requiring availability for...
-
Transportation Specialist
1 week ago
Harrisburg, Pennsylvania, United States Rohrer Bus Service Full timeAbout Rohrer Bus Service: Rohrer Bus Service is a well-established transportation provider with a rich history in delivering exceptional solutions for both educational and commercial passenger transport. Position Overview: We are seeking a dedicated individual to join our team as a Transportation Specialist. This role involves operating company vehicles to...
-
Procurement Specialist
2 weeks ago
Harrisburg, United States Pennsylvania Turnpike Commission Full timeProcurement Specialist – Professional Services Interested candidates must apply to the Procurement Specialist – Professional Services posting by visiting by September 5, 2024. Posting Start Date: August 29...
-
Customer Service Representative
3 months ago
Harrisburg, United States Hobart Service Full timeJob DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...
-
Service Technician
2 months ago
Harrisburg, United States Hobart Service Full time $22 - $38Service Technician (FT) - Commercial Kitchen EquipmentEntry Level Service Technician:6951 Allentown Blvd. Suite B, Harrisburg, PA 17112Full-timeFLSA Status: Non-ExemptCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have...
-
Sr. Procurement Specialist
1 month ago
Harrisburg, Pennsylvania, United States PerkinElmer Full timeJob Responsibilities: Develop cost-benefit analysis which is used frequently to optimize spend Serve as the liaison between customer, employer, and vendors Calculate metrics for analysis as well as consolidate large amounts of data into concise targeted informational summaries and reports Manage/deliver supplier contracts within budget and hit in line...
Associate OneSource Service Specialist
1 month ago
- Daily Responsibilities/Job Description: We are looking for a highly motivated OneSource Customer
- Operations Associate to provide critical lab support as part of the client lab service team within a customer account located in Boston, MA.
- The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment.
- Enhance the Customer Experience:
- To be the first line of support for the scientific community, reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption.
- Meet regularly with laboratory service providers to ensure open lines of communication.
- Support needs of filing, auditing, and reviewing documentation in compliance with Customer procedures Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
- To be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
- Be involved in improvement work linked to the assignment. Perform other tasks as needed.
- Service Scheduling and Processing Monitor & respond to customer requests ensuring effective communication Process requests for equipment service Schedule regular maintenance and record all event activities in applicable CMMS Communicate timely program information to selected service providers to ensure satisfactory delivery of services
- Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
- Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer requirements.
- Follow up on service events to confirm the event has been completed and the customer is satisfied. Utilize applicable CMMS, to capture pertinent detail regarding the event.
- Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines.
- Data entry is accurate and errors minimal. Work with service delivery team to ensure service delivery goals are met
- To work with Customer and the client staff to ensure quality and compliance within the laboratory.
- To work with the client and customer staff to help maintain lab documentation and coordinate archiving.
- To provide timely communication to lab users on impact of any site service work.
- This role will work closely with other teams to deliver lab support services seamlessly.
- May be required to cross-train and back-up other lab support areas.
- Associates degree with 1+ years' experience in a customer facing
- role within a scientific environment OR
- High School Diploma with 2+ years' experience in a customer facing role within a scientific
- environment
- Must Haves: Professional Certification/Associate degree in relevant field (Project Management, 6-
- Sigma, Business Administration, Supply Chain)
- Strong understanding and/or experience working in a compliance driven environment.
- Ability to improve processes and drive continuous improvement.
- Strong verbal communication skills.
- Technology Requirements: Able to complete relevant paperwork according to principles of Good
- Documentation Practice. Strong understanding of GLP/GxP
- Scheduling and maintenance repair experience. Familiar with Scientific
- Laboratory
- Service-oriented attitude combined with innovative thinking.
- Strong team player with experience in a high-quality customer service operation.
- Ability to adapt and adjust to constant investigating and critically task and assignments
- that are assigned
- Work individually, doesn't require micromanaging
- Require lot of knowledge with MS outlook emailing - how it works
- Spreadhseets , Inventory tracking, Scheduling in maintenance & reparis
- CMMS websites exp. would be good.
- Good to have Pharma lab background
- Adapt new interfaces, Service Max, Onesource Dashboard - need to learn.
- Associates Degree - any degree
- Good Documentation practice. SOmeone who undersatnd Scientific Lab would be a great fit.
- Taking inventory information as well as any troubleshooting information entering the data into system is their day to day responsibiity.
- Highschool with some lab exp. or Associates with knowledge of MS Office, ServiceNow oe Service Max exp. would be a good fit.