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E-commerce Account Specialist
4 months ago
Are you a motivated and organized team player? Do you value health and helping others? If you want to work with other like-minded individuals, we would love to have you join our Seeking Health team
Job Title:
E-commerce Account Specialist
Position Type:
Full-time (40 hrs/wk) Non-Exempt (hourly)
Reports To:
CEO
Location:
SH Headquarters – Bellingham, WA
Work Days:
Monday - Friday
Work Hours:
40 hours per week with shift flexibility
Position Summary
This position is responsible for supporting the strategic planning and overall management of our Amazon marketing and operations channel.
Role and Responsibilities
- Adhere to Seeking Health’s Core Values.
- Support all management and execution of e-Commerce strategy regarding our 3P selling partners across multiple platforms.
- Coordinate with internal and external marketing teams to execute all e-commerce platform marketing goals and objectives.
- Execute a monthly marketing and distribution plan.
- Internal collaboration with Supply Chain Manager on E-commerce supply chain, demand planning, forecasting, and fill rates.
- Support and establish on-going efficiencies regarding the Fulfill by Amazon (FBA)
- Serve as the main point of contact between Seeking Health, 3P selling partners, E-commerce platforms, and any paid support contractors.
- Work closely with internal wholesale and warehouse teams to support wholesale order placement and fulfillment.
- Collaborate with Customer Service team to monitor and address customer concerns and product listing issues.
- Collaborate with Quality Control department to ensure compliance and appropriate documentation.
- Oversee buy box trends and manage accordingly.
- Ensure all Amazon account issues/blocked listings are handled accordingly.
- Drive short- and long-term amazon and e-commerce strategies to meet and exceed the company’s growth goals.
- Oversee the Amazon & E-tailer, media budget, sampling, promotions, and holiday.
Roles and Responsibilities specific to Pattern relationship
- Communicate with Pattern account manager and other wholesalers, including product updates/reformulations, name changes, label changes, and new product launches.
- Provide assets: creative, copy, digital, product attributes for wholesale accounts.
- Onboard new products using Pattern’s onboarding template.
- Collaborate with Pattern account manager to provide documentation for blocked products (including live-in-hand images, COAs, etc.).
- Collaborate with Pattern marketing teams on creative assets and SEO/copy.
- Collaborate with Pattern ad manager to monitor strategy and ad spend.
- Adhere to other duties as assigned.
Qualifications, Requirements, and Preferences
- Excellent organizational skills and attention to detail are REQUIRED
- Proficient in Asana (project management software)
- Proficient or eagerness to become proficient with Amplify software
- Thorough understanding of or the ability to quickly learn about the project or product being developed.
- High level of comfort holding team members, including senior team members, accountable for deliverables and quickly flagging any areas of risk to management
- Proficient in Microsoft Office - Excel, Word, PowerPoint, WordPress, social media,
- Excellent verbal and written communication skills
- Ability to work independently and quickly in a fast, production and deadline-oriented
- Strong supervisory and leadership skills
- Project and process management experience required.
- Proven track record in working collaboratively as part of a multi-functional team and proactively inserting yourself as necessary.
- Negotiation skills preferred.
What we will offer
- Work life balance
- Competitive salary based on market data.
- Annual Profit-Sharing bonuses
- Medical, Dental, Vision benefits
- 4 weeks of paid vacation with additional sick leave
- 401(k) benefits with a 6% employer match
- Wellness and personal travel reimbursements
- Seeking Health product annual stipend at discounted rate
- Life Insurance and Short-Term Disability benefits
- 9 paid holidays + your paid day off for your birthday
- Personal & professional growth and development training
- On-site fitness center with personal trainers
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