E-commerce Account Specialist

3 months ago

Bellingham, United States Seeking Health LLC Full time

Are you a motivated and organized team player? Do you value health and helping others? If you want to work with other like-minded individuals, we would love to have you join our Seeking Health team

Job Title:

E-commerce Account Specialist

Position Type:

Full-time (40 hrs/wk) Non-Exempt (hourly)

Reports To:

CEO

Location:

SH Headquarters - Bellingham, WA

Work Days:

Monday - Friday

Work Hours:

40 hours per week with shift flexibility

Position Summary

This position is responsible for supporting the strategic planning and overall management of our Amazon marketing and operations channel.

Role and Responsibilities

  • Adhere to Seeking Health's Core Values.
  • Support all management and execution of e-Commerce strategy regarding our 3P selling partners across multiple platforms.
  • Coordinate with internal and external marketing teams to execute all e-commerce platform marketing goals and objectives.
  • Execute a monthly marketing and distribution plan.
  • Internal collaboration with Supply Chain Manager on E-commerce supply chain, demand planning, forecasting, and fill rates.
  • Support and establish on-going efficiencies regarding the Fulfill by Amazon (FBA)
  • Serve as the main point of contact between Seeking Health, 3P selling partners, E-commerce platforms, and any paid support contractors.
  • Work closely with internal wholesale and warehouse teams to support wholesale order placement and fulfillment.
  • Collaborate with Customer Service team to monitor and address customer concerns and product listing issues.
  • Collaborate with Quality Control department to ensure compliance and appropriate documentation.
  • Oversee buy box trends and manage accordingly.
  • Ensure all Amazon account issues/blocked listings are handled accordingly.
  • Drive short- and long-term amazon and e-commerce strategies to meet and exceed the company's growth goals.
  • Oversee the Amazon & E-tailer, media budget, sampling, promotions, and holiday.
Roles and Responsibilities specific to Pattern relationship
  • Communicate with Pattern account manager and other wholesalers, including product updates/reformulations, name changes, label changes, and new product launches.
  • Provide assets: creative, copy, digital, product attributes for wholesale accounts.
  • Onboard new products using Pattern's onboarding template.
  • Collaborate with Pattern account manager to provide documentation for blocked products (including live-in-hand images, COAs, etc.).
  • Collaborate with Pattern marketing teams on creative assets and SEO/copy.
  • Collaborate with Pattern ad manager to monitor strategy and ad spend.
  • Adhere to other duties as assigned.
Qualifications, Requirements, and Preferences
  • Excellent organizational skills and attention to detail are REQUIRED
  • Proficient in Asana (project management software)
  • Proficient or eagerness to become proficient with Amplify software
  • Thorough understanding of or the ability to quickly learn about the project or product being developed.
  • High level of comfort holding team members, including senior team members, accountable for deliverables and quickly flagging any areas of risk to management
  • Proficient in Microsoft Office - Excel, Word, PowerPoint, WordPress, social media,
  • Excellent verbal and written communication skills
  • Ability to work independently and quickly in a fast, production and deadline-oriented
  • Strong supervisory and leadership skills
  • Project and process management experience required.
  • Proven track record in working collaboratively as part of a multi-functional team and proactively inserting yourself as necessary.
  • Negotiation skills preferred.
What we will offer
  • Work life balance
  • Competitive salary based on market data.
  • Annual Profit-Sharing bonuses
  • Medical, Dental, Vision benefits
  • 4 weeks of paid vacation with additional sick leave
  • 401(k) benefits with a 6% employer match
  • Wellness and personal travel reimbursements
  • Seeking Health product annual stipend at discounted rate
  • Life Insurance and Short-Term Disability benefits
  • 9 paid holidays + your paid day off for your birthday
  • Personal & professional growth and development training
  • On-site fitness center with personal trainers

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