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E-commerce Operations Specialist

2 months ago

Bellingham, Washington, United States Seeking Health LLC Full time
About the Role

We are seeking a highly organized and detail-oriented E-commerce Account Specialist to join our team at Seeking Health LLC. As a key member of our e-commerce team, you will be responsible for supporting the strategic planning and overall management of our Amazon marketing and operations channel.

Key Responsibilities
  • Adhere to Seeking Health's Core Values and support the execution of e-commerce strategy across multiple platforms.
  • Coordinate with internal and external marketing teams to execute e-commerce platform marketing goals and objectives.
  • Develop and execute a monthly marketing and distribution plan.
  • Collaborate with the Supply Chain Manager on e-commerce supply chain, demand planning, forecasting, and fill rates.
  • Support and establish efficiencies regarding Fulfill by Amazon (FBA).
  • Serve as the main point of contact between Seeking Health, 3P selling partners, e-commerce platforms, and paid support contractors.
  • Work closely with internal wholesale and warehouse teams to support wholesale order placement and fulfillment.
  • Collaborate with the Customer Service team to monitor and address customer concerns and product listing issues.
  • Collaborate with the Quality Control department to ensure compliance and appropriate documentation.
  • Oversee buy box trends and manage accordingly.
  • Ensure all Amazon account issues/blocked listings are handled accordingly.
  • Drive short- and long-term Amazon and e-commerce strategies to meet and exceed the company's growth goals.
Roles and Responsibilities specific to Pattern relationship
  • Communicate with Pattern account manager and other wholesalers, including product updates/reformulations, name changes, label changes, and new product launches.
  • Provide assets: creative, copy, digital, product attributes for wholesale accounts.
  • Onboard new products using Pattern's onboarding template.
  • Collaborate with Pattern account manager to provide documentation for blocked products (including live-in-hand images, COAs, etc.).
  • Collaborate with Pattern marketing teams on creative assets and SEO/copy.
  • Collaborate with Pattern ad manager to monitor strategy and ad spend.
  • Adhere to other duties as assigned.
Qualifications, Requirements, and Preferences
  • Excellent organizational skills and attention to detail are REQUIRED.
  • Proficient in Asana (project management software).
  • Proficient or eagerness to become proficient with Amplify software.
  • Thorough understanding of or the ability to quickly learn about the project or product being developed.
  • High level of comfort holding team members, including senior team members, accountable for deliverables and quickly flagging any areas of risk to management.
  • Proficient in Microsoft Office - Excel, Word, PowerPoint, WordPress, social media.
  • Excellent verbal and written communication skills.
  • Ability to work independently and quickly in a fast, production and deadline-oriented environment.
  • Strong supervisory and leadership skills.
  • Project and process management experience required.
  • Proven track record in working collaboratively as part of a multi-functional team and proactively inserting yourself as necessary.
  • Negotiation skills preferred.
What We Offer
  • Work-life balance.
  • Competitive salary based on market data.
  • Annual Profit-Sharing bonuses.
  • Medical, Dental, Vision benefits.
  • 4 weeks of paid vacation with additional sick leave.
  • 401(k) benefits with a 6% employer match.
  • Wellness and personal travel reimbursements.
  • Seeking Health product annual stipend at discounted rate.
  • Life Insurance and Short-Term Disability benefits.
  • 9 paid holidays + your paid day off for your birthday.
  • Personal & professional growth and development training.
  • On-site fitness center with personal trainers.