E-commerce Operations Specialist

1 week ago


Bellingham, Washington, United States Seeking Health LLC Full time
About the Role

We are seeking a highly organized and detail-oriented E-commerce Account Specialist to join our team at Seeking Health LLC. As a key member of our e-commerce team, you will be responsible for supporting the strategic planning and overall management of our Amazon marketing and operations channel.

Key Responsibilities
  • Adhere to Seeking Health's Core Values
  • Support all management and execution of e-Commerce strategy regarding our 3P selling partners across multiple platforms
  • Coordinate with internal and external marketing teams to execute all e-commerce platform marketing goals and objectives
  • Execute a monthly marketing and distribution plan
  • Internal collaboration with Supply Chain Manager on E-commerce supply chain, demand planning, forecasting, and fill rates
  • Support and establish on-going efficiencies regarding the Fulfill by Amazon (FBA)
  • Serve as the main point of contact between Seeking Health, 3P selling partners, E-commerce platforms, and any paid support contractors
  • Work closely with internal wholesale and warehouse teams to support wholesale order placement and fulfillment
  • Collaborate with Customer Service team to monitor and address customer concerns and product listing issues
  • Collaborate with Quality Control department to ensure compliance and appropriate documentation
  • Oversee buy box trends and manage accordingly
  • Ensure all Amazon account issues/blocked listings are handled accordingly
  • Drive short- and long-term amazon and e-commerce strategies to meet and exceed the company's growth goals
  • Oversee the Amazon & E-tailer, media budget, sampling, promotions, and holiday
Roles and Responsibilities specific to Pattern relationship
  • Communicate with Pattern account manager and other wholesalers, including product updates/reformulations, name changes, label changes, and new product launches
  • Provide assets: creative, copy, digital, product attributes for wholesale accounts
  • Onboard new products using Pattern's onboarding template
  • Collaborate with Pattern account manager to provide documentation for blocked products (including live-in-hand images, COAs, etc.)
  • Collaborate with Pattern marketing teams on creative assets and SEO/copy
  • Collaborate with Pattern ad manager to monitor strategy and ad spend
  • Adhere to other duties as assigned
Qualifications, Requirements, and Preferences
  • Excellent organizational skills and attention to detail are REQUIRED
  • Proficient in Asana (project management software)
  • Proficient or eagerness to become proficient with Amplify software
  • Thorough understanding of or the ability to quickly learn about the project or product being developed
  • High level of comfort holding team members, including senior team members, accountable for deliverables and quickly flagging any areas of risk to management
  • Proficient in Microsoft Office - Excel, Word, PowerPoint, WordPress, social media
  • Excellent verbal and written communication skills
  • Ability to work independently and quickly in a fast, production and deadline-oriented
  • Strong supervisory and leadership skills
  • Project and process management experience required
  • Proven track record in working collaboratively as part of a multi-functional team and proactively inserting yourself as necessary
  • Negotiation skills preferred
What We Offer
  • Work life balance
  • Competitive salary based on market data
  • Annual Profit-Sharing bonuses
  • Medical, Dental, Vision benefits
  • 4 weeks of paid vacation with additional sick leave
  • 401(k) benefits with a 6% employer match
  • Wellness and personal travel reimbursements
  • Seeking Health product annual stipend at discounted rate
  • Life Insurance and Short-Term Disability benefits
  • 9 paid holidays + your paid day off for your birthday
  • Personal & professional growth and development training
  • On-site fitness center with personal trainers


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