Customer Service Manager

3 months ago

Sanford, United States Altitude Trampoline Park Full time
Job DescriptionJob Description

We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity, and celebration give way to joy, exhilaration, growth, and wellness.

We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or wipe out with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place

We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way


A Guest Experience Manager at Altitude is responsible for monitoring the overall park atmosphere and Altitude Culture for the employees as well as the guests. In addition to the park culture, the GEM is responsible for routine checks and safety audits. GEM will report to General Manager or franchise owner.


KEY RESPONSIBILITIES

  • Maintains staff by recruiting, scheduling, and orienting employees.
  • Accomplishes staff results by communicating job expectations, coaching, and developing internal talent.
  • Accomplishes financial goals by forecasting, managing budget expectations and labor hours.
  • Focus on guest service standards and training.
  • Maintaining positive community relationships and participating in local events.
  • Supports sales and marketing plans in collaboration with the support center team.
  • Maintain a safe and secure facility for all park guests.
  • Provides or performs other services or duties as required by management.

QUALIFICATIONS & SKILLS

  • 2-4 years of supervisory or management experience.
  • Degree in business management a plus.
  • Family Entertainment or amusement park background is a plus.
  • General understanding of HR policies.
  • Must be very organized, detailed oriented, and a strong communicator.
  • Professional, "Altitude" attitude, and work ethic.
  • Workdays, nights, weekends, and holidays as required.
  • Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.

Altitude Trampoline Park is the world's premier trampoline park that offers fun and exercise for jumpers of all ages. Altitude Trampoline Park is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.

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