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Customer Service Specialist
2 months ago
Are you passionate about providing exceptional customer service and making a difference in people's lives? Hudson's Furniture, a thriving second-generation, family-owned home furnishings retailer with 14 locations across Florida, is looking for enthusiastic and customer-focused individuals to join our Customer Service Team in Sanford, FL. As a Customer Service Specialist, you will be at the heart of our mission, ensuring every customer experience is extraordinary Join us in our mission to turn houses into homes by building winning teams committed to exceeding expectations. Let's create something amazing together
Responsibilities:
- First Point of Contact: Handle a high volume of inbound calls with energy and efficiency.
- Problem Solver: Turn challenges into solutions by resolving customer satisfaction issues post-delivery with empathy and a smile.
- Customer Service Excellence: Deliver top-notch service to customers in a courteous and professional manner, always maintaining a positive and helpful attitude.
- Multi-Channel Support: Process customer service requests and handle incoming phone calls, emails, and chat inquiries like a pro.
- Adherence to Standards: Follow company standards for response time and scheduling, ensuring timely and accurate resolutions that exceed expectations.
- Record Maintenance: Keep all open service requests up to date, maintaining impeccable records in our system.
- Team Contributor: Take on additional tasks or activities as assigned by management, contributing to the success of the Customer Care team.
- Communication: Outstanding verbal and written communication skills, with the ability to convey information clearly and engagingly.
- Organization: Exceptional organizational skills and attention to detail to manage multiple tasks and priorities effortlessly.
- Adaptability: Ability to thrive in a fast-paced environment and handle high call volumes with professionalism and a can-do attitude.
- Experience: Previous experience in a customer service or call center role is a strong advantage.
- Competitive Compensation: A salary and benefits package that rewards your hard work and dedication.
- Career Growth: Exciting opportunities for career growth and development within a dynamic and expanding company.
- Supportive Environment: A supportive and collaborative work environment where your contributions are celebrated and valued.
- Diversity & Inclusion: Hudson's believes in the power of diversity and the magic it brings to our team. We celebrate every voice, background, and perspective
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