Customer Service Representative

2 weeks ago

Sanford, United States American Air & Heat Full time
Job DescriptionJob Description

Customer Service Representative-American Air

About Us: Are you someone who provides service with a smile? Do you enjoy working with people and building lasting relationships? American Air & Heat is a growing company with many advancement opportunities, and we want you to be part of our busy team

Position Summary: We are seeking friendly and enthusiastic Customer Service Representatives to join our team. As a CSR, you will be the first point of contact for both existing and new customers, converting incoming service requests into scheduled appointments for our field technicians. This role is crucial in establishing and maintaining customer relationships, providing a positive impression of our company, and ensuring excellent service.

Essential Job Functions:

  • Efficiently manage and respond to high-volume customer calls each shift.
  • Deliver a positive company impression and build long-term customer relationships.
  • Handle all calls with urgency and provide superior customer service.
  • Communicate professionally with Dispatch and Service teams to ensure proper customer handling.
  • Convert service requests (calls and internet) into booked appointments that meet or exceed customer expectations.
  • Identify and resolve customer needs promptly.
  • Capture and relay customer concerns to the appropriate service team(s).
  • Accurately enter and maintain customer information in the service database.
  • Contribute to departmental and company success by meeting and exceeding performance objectives.
  • Stay updated on all processes and changes to maintain proficiency.
  • Propose and implement process improvements to enhance customer-handling procedures.
  • Collaborate with dispatchers and other departments to ensure overall customer satisfaction.

Compensation: $15.00 plus bonuses.

Schedule: Flexible hours, Rotating Saturdays, NO Sundays.

Experience/Education:

  • High School Diploma or equivalent required, associates and college degrees preferred.
  • 2 years of customer service or call center experience.

Qualifications:

  • A positive, friendly, and helpful demeanor
  • Self-starter with a strong self-accountability mindset in achieving set individual and team goals
  • Superior communication (oral, written, and over the phone)
  • A self-starter who will thrive working independently and on a team
  • Good listener, empathetic, and customer-focused
  • Problem-solving with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

  • Customer Service Representative

    3 days ago

    Sanford, North Carolina, United States Central Carolina Hospital Full time

    Job SummaryCentral Carolina Hospital is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional service to patients, visitors, and staff, while ensuring the smooth operation of our front desk and switchboard.Key ResponsibilitiesGreets visitors and...

  • Customer Service Representative

    3 weeks ago

    Sanford, United States U-Haul Full time

    Location: 3101 S Orlando Dr, Sanford, Florida 32773 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    5 days ago

    Sanford, United States PWR Brands LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and directing calls.Responsibilities:Handle customer inquiries, appointments, and rescheduling. Provide information about the products and services.Work with multiple...

  • Customer Service Representative

    2 days ago

    Sanford, North Carolina, United States Golden Corral Full time

    Job SummaryWe are seeking a friendly and energetic Customer Service Representative to join our team at Golden Corral. As a Customer Service Representative, you will be the first point of contact for our guests and will play a critical role in creating a positive and memorable dining experience.Key ResponsibilitiesGuest Service: Greet guests as they enter the...

  • Customer Service Representative

    2 months ago

    Sanford, United States U-Haul Full time

    Location: 3101 S Orlando Dr, Sanford, Florida 32773 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 months ago

    Sanford, United States U-Haul Full time

    Location: 2701 S Horner Blvd, Sanford, North Carolina 27330 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 days ago

    Sanford, North Carolina, United States Domino's Franchise Full time

    Job SummaryDomino's Franchise is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Sanford, United States Freeman Holdings Group Full time

    Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. Is the customer #1 with...

  • Customer Service Representative

    3 days ago

    Sanford, United States PIPE DREAM 2 Full time

    Job OverviewPipe Dreams 2 is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer InteractionGreet customers in a friendly and professional...

  • Customer Service Representative

    3 weeks ago

    Sanford, United States Equipment Giant Inc Full time $18 - $20

    Job DescriptionJob DescriptionAbout Us: We are a small, family-owned internet company dedicated to providing exceptional service to our customers. We value teamwork, a friendly work environment, and the opportunity to grow with us.Job Description: We are seeking a motivated and articulate Customer Service Representative to join our team. In this role, you...

  • Customer Service Representative

    3 days ago

    Sanford, Florida, United States Chris Slaby - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Chris Slaby - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesEstablish and Maintain Customer...

  • Customer Service Representative

    16 hours ago

    Sanford, North Carolina, United States Fields Corral, LLC dba Golden Corral Full time

    Job OverviewWe are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative at Fields Corral, LLC dba Golden Corral.The ideal candidate will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and organized environment.Key...

  • Customer Service Representative

    5 days ago

    Sanford, North Carolina, United States Central Carolina Hospital Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Central Carolina Hospital. As a key member of our front desk team, you will be responsible for providing exceptional service to patients, visitors, and staff.Key ResponsibilitiesOperate a multi-line phone console and route calls...

  • Customer Service Representative

    3 months ago

    Sanford, United States 4 Lane Insurance Full time

    Job DescriptionJob DescriptionSalary: $15-$20 per hourAre you passionate about helping people and providing top notch customer service? Are you knowledgeable about insurance products and ready to assist clients in navigating their coverage needs. If so, 4 Lane Insurance (Formerly a Farmer's Insurance Agency) wants you to join our team as a customer...

  • Storage Customer Service Representative

    2 months ago

    Sanford, United States U-Haul Full time

    Location: 1811 Rinehart Rd, Sanford, Florida 32771 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's...

  • Customer Service Representative

    1 month ago

    Sanford, United States Flextrude Full time

    Job DescriptionJob DescriptionWe are looking for a Receptionist with Customer Service Experience to manage our front desk and assist our Customer Service Department on a daily basis and to perform a variety of administrative and clerical tasks. MICROSOFT OFFICE SKILLS ARE NEEDED TO SUCCESSFULLY PERFORM IN THIS POSITION.As a Receptionist, you will be the...

  • Subway Customer Service Representative

    4 weeks ago

    Sanford, United States Circle K Stores Inc. Full time

    Subway Customer Service Representative page is loaded Subway Customer Service Representative Apply locations Store 2727014Q Sanford FL time type Part time posted on Posted 2 Days Ago job requisition id R433462 Store 2727014Q: 4140 E 46 SR, Sanford, Florida 32771 Availability - Shift/Days Part time Flexible Availability The position includes, but is not...

  • Sales and Customer Service Representative

    2 weeks ago

    Sanford, Florida, United States Massage Envy Full time

    Position OverviewAre you passionate about assisting others?Do you excel in sales and customer service and wish to utilize your skills to make a positive impact? If so, we invite you to consider a role with Massage Envy, a leader in accessible massage and skincare services. As a sales and customer service representative, you will be an integral part of a...

  • Sales and Customer Service Representative

    2 weeks ago

    Sanford, Florida, United States Massage Envy Full time

    Position OverviewAre you passionate about assisting others?Do you excel in sales and customer service, eager to make a positive impact? If so, we invite you to explore a role within a community dedicated to enhancing well-being. As a sales and customer service representative at our establishment, you will play a vital role in a thriving wellness environment....

  • Enterprise Customer Service Representative

    4 weeks ago

    Sanford, United States Online Labels Full time

    Watch this video to learn more about the culture here at Online Labels Group! Role Summary Enterprise Customer Service Representatives help with assigned accounts by acting as a point of contact within the company for all questions such as quotes, samples, art approvals, ship dates, and any other requests. Shift: Monday-Friday 8:00am-5:00pm Pay rate: based...