Customer Service Representative

4 weeks ago

Sanford, United States Flextrude Full time
Job DescriptionJob Description

We are looking for a Receptionist with Customer Service Experience to manage our front desk and assist our Customer Service Department on a daily basis and to perform a variety of administrative and clerical tasks. MICROSOFT OFFICE SKILLS ARE NEEDED TO SUCCESSFULLY PERFORM IN THIS POSITION.

As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support to our Sales department. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.The Front Desk Receptionist will be a member of our Sales team .

To be successful as our Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Ultimately, our Receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities

· Greet and welcome guests as soon as they arrive at the office

· Direct visitors to the appropriate person and office

· Answer, screen and forward incoming phone calls

· Provide basic and accurate information in-person and via phone/email

· Receive, sort and distribute daily mail/deliveries

· Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

· Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

· Support our Customer Service Department as necessary

Requirements

· Proven work experience as a Receptionist, Front Office Representative, Customer Service Representative or similar role

· Excellent Microsoft Office Skills, must be very familiar with both Word and Exel Programs

· Hands-on experience with office equipment (e.g. fax machines and printers)

· Professional attitude and appearance

· Solid written and verbal communication skills

· Ability to be resourceful and proactive when issues arise

· Excellent organizational skills

· Multitasking and time-management skills, with the ability to prioritize tasks

· Customer service attitude


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