Emergency Services and Case Management Supervisor
2 months ago
- 403(b)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
About us
The Crisis Center for South Suburbia is a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence.
Today, the Crisis Center for South Suburbia operates a 54-bed emergency shelter and has an annual impact on the lives of more than 10,000 people. With a staff of more than 85 employees and a budget of over seven million dollars, the Crisis Center continues to grow while offering free services to Chicagos south suburban communities.
Job Title: Emergency Services and Case Management Supervisor
Schedule: Monday Friday 10am-6pm; nights and weekends as needed
Classification: Full Time-Exempt
Salary Band: Advanced Practitioner
SUMMARY: The Emergency Service and Case Management Supervisor oversees the services provided through Emergency Services as well as the Shelter and Lifeline Case Management Programs. Supervises and provides one on one performance development of the Cases Managers and Case Aides. This position also carries a small caseload of clients. Responsible for effective and efficient coordination of services within these programs, delivery of trauma informed best practice techniques within each program, and the provision of training to staff, volunteers and associated professional partners. Participate in on-call rotation duties. The ESCM Supervisor directly manages the direct client service financial budgets and ensures that all required paperwork and documentation to support grant expenditures is accurate.
JOB SPECIFIC DUTIES AND RESPONSIBILITIES:
Administration
- Participates as a member of Victim Services Management Team charged with program development, development and maintenance of agency procedures, and cooperative/collaborative program service delivery throughout the agency.
- Responsible for creating systems of operation and policies/procedures necessary for the assigned programs.
- Implements agency policy and procedures. Follow all CCSS policies and procedures for client safety, confidentiality, and services; work consistently and responsibly with staff, volunteers, and interns; maintain appropriate boundaries with clients.
- Responds to personnel issues with respect to agency policy and procedures.
- Remains cognizant of current developments in the area of domestic violence and in the area of housing the case management.
- Participate in the rotation of supervisory on call duties for the Victim Services Department.
- Provide operational coverage as needed.
- Participate in client staffings, Shelter and Lifeline team meetings, supervision with the Senior Director of Victim Services and other meetings and trainings as requested.
- Participates in community meetings relevant to programs and populations served.
- Responsible for hiring, training, individual supervision, development, evaluation, and discipline of assigned employees.
- Ensure that your team of direct reports is working together and collaboratively with the Victim Services Division to best serve victims.
- Ensures that your team of direct reports are working productively and held accountable to perform their essential job duties.
- Oversee the implementation of effective, realistic, and individualized service plans; regular monitoring and updating of clients progress towards identified goals; completion of client evaluations.
- Oversee the provision of accurate and consistent referral services; maintain knowledge of community and social service resources; provide advocacy as needed.
- Oversees file compliance, and service provision according to funder guidelines.
- Other duties as assigned by the Senior Director of Victim Services.
- Supervises the Emergency Service/Shelter Case Managers and Case Aide to ensure that clients are being assessed and served according to their needs through the Emergency Services Program.
- Reviews all Emergency Services request paperwork once it is submitted to assess the clients financial need for the request.
- Manages the Emergency Services budgets, including reconciling with Fiscal on a monthly basis to ensure accuracy.
- Responsible for updating and maintaining an accurate/up to date Client Assistance spreadsheet.
- Assist with screening clients for emergency services as needed.
- Provides guidance on the Trauma-Informed, Strengths-Based, Housing First, Harm Reduction and the Critical Time Intervention principles.
- Identify domestic violence victims that are eligible for and would benefit from services within the CCSS Lifeline Adult Protective Services Advocacy Program and the Lifeline Housing Program. Clients include adults, ages 60 and older, and/or individuals with a suspected or confirmed disability, ages 18-59.
- Attend all mandatory training as required by applicable grants.
- Provide leadership, supervision, and ongoing performance management for the Emergency Services and Case Management Staff.
- Provide comprehensive training to new staff/interns/volunteers, as well as provide ongoing staff development and education.
- Serve as a resource for the agencys program staff as it relates to both program and administrative matters; ensure that assigned staff members implement program services and handle administrative responsibilities in accordance with CCSS policies and funder guidelines.
- Ensure that all client data is accurately and timely recorded in Empower and that all program reporting needs are met by the Data Entry Clerk.
- Monitor and oversee Shift Reports and staff responses to critical incidents and client behavior.
- Ensure that all programs are operating with funding and DHS service guidelines.
- Cultivate existing relationships with service providers and new partners, with the goal of ensuring resources and access to services for clients in need of DV and ancillary services.
- Instill a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.
- Maintain a caseload of Lifeline and Shelter clients and provide case management services
- Liaison with local social service agencies, APS, and DCFS.
- Refer and link clients to community resources, including but not limited to public benefits, healthcare, food supports, legal assistance, credit counseling, subsidized childcare, in order to support housing stability and retention.
- Successfully complete 40 hours of ICADV domestic Violence training; remain current in the field of domestic violence.
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