Director of Operations

4 weeks ago

Charleston, United States The Workplace Advisors Full time
Job DescriptionJob Description

Company: Founded in 2011 in Charleston, SC, SEJ Services is a forward-thinking commercial facility services company with three core principles – efficiency, integrity, and ingenuity. Our goal is to become the best-positioned, most trusted choice for facility services in the Southeast. As we continue to grow, we rely on our extensive experience, proven processes, and robust structure to maintain our strategic plan while consistently providing the high level of services on which our customers depend. We are proud of our history while fully embracing our future and are excited for the right person to join our team


Company Awards: Top Workplaces SC, 2023 and 2024. Top Workplaces USA 2024. Top 50 Fastest Growing Companies in SC – 4 Consecutive Years. LSU Top100 Fastest Growing Companies – 8 Consecutive Years.


Job Description: The Director of Operations is a critical leadership role responsible for overseeing the end-to-end process of integrating and opening new job sites, managing special projects, and leading SEJ University. This leader will manage internal teams and customers to ensure each new job site opening and special project is executed efficiently, on time, and within budget. The ideal leader is agile, structured, service-oriented, and drives projects to successful completion. They will be accountable for the successful integration and opening of new job sites and must have the ability to lead and influence cross-functional teams. A typical new job site can range between $300k to $3M in annual revenue and 10 to 100 employees.


The position reports to the COO and offers a competitive compensation and benefits package.


Key Responsibilities:


  • Project Management: Oversee all activities related to integrating and opening new job sites, including planning, scheduling, budgeting, hiring, training and execution.


  • Big Picture Alignment: Ensure that the new job site integration and opening strategy is aligned with the company’s overall objectives and growth plans, contributing to the long-term success of the organization.


  • Cross-Functional Leadership: Lead and influence internal teams across various departments (e.g., Sales, Operations, Accounting, HR, IT) to ensure alignment and effective collaboration.


  • Procurement Management: Select, contract, and manage external manufacturers and distributors to ensure timely and quality delivery of supplies and equipment.


  • Process Improvement: Continuously evaluate and improve processes related to job site openings to increase efficiency and effectiveness.


  • Project Planning and Execution: Develop detailed project plans for each job site opening, ensuring all milestones and deadlines are met.


  • Risk / Safety Management: Identify potential risks and develop mitigation strategies to ensure successful integration and job site openings.


  • Budget Management: Manage the budget for each job site opening, ensuring all activities are completed within financial constraints.


  • Stakeholder Communication: Maintain clear and consistent communication with all stakeholders, providing regular updates on project status and addressing any issues that arise.


  • Compliance: Ensure all integration and job site openings comply with company standards, legal requirements, and safety regulations.


  • SEJ University: Lead internal training program by ensuring timely, consistent, and quality training is provided to all management level employees.



Requirements

  • Experience: Have a minimum of 7+ years of experience in leading project management, retail operations, janitorial operations or a similar role with a focus on multi-site environments. Experience in the janitorial services industry is not required.


  • Education: Hold a Bachelor’s Degree in Business Administration, Project Management, Operations Management, Industrial Engineering, related field or have comparable professional experience.


  • Agility: Ability to adapt quickly to changing priorities and manage multiple projects simultaneously.


  • Structure: Strong organizational skills and attention to detail.


  • Service Orientation: Commitment to providing exceptional service to both internal and external stakeholders.


  • Follow Through: Proven ability to see projects through to completion and meet deadlines with a high sense of urgency.


  • Process Efficiency: Demonstrated experience in streamlining processes to improve efficiency and reduce costs.


  • Training: Proven ability to hire, train, coach, and counsel employees and provide timely feedback to improve efficiency and effectiveness.


  • Leadership: Strong leadership skills with the ability to inspire and motivate cross-functional teams.


  • Communication: Excellent verbal and written communication skills.


  • Problem-Solving: Strong analytical and problem-solving abilities.


  • Accountability: High level of accountability and personal integrity.


  • Big Picture Thinking: Ability to understand and align new property opening initiatives with the company’s strategic goals.


  • Technology: Have technology and computer proficiency in Microsoft Office Suite.


  • Travel: Approximately 50% travel.


  • Physical: Be able to lift 50+ pounds without assistance.



Please, no calls to SEJ Services.

BenefitsHealth Insurance
401K
PTO
Vehicle Allowance Program
MacBook and iPhone

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