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Operations Manager

2 months ago

Roanoke, United States Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Company car
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance


Position: Operations Manager
Position/Office Location: Lynchburg, VA
Reports To: General Manager or Owner

"A mind built for excellence. A spirit built for service."

Join our growing team at Paul Davis Restoration in Lynchburg as an Operations Manager, where your leadership will play a key role in our day-to-day field operations in a business that plays a critical role in our community. We help families put their lives back together after suffering catastrophic losses, and with that comes the opportunity for an incredibly fulfilling career where you know you are having an impact on the world around you. We believe what we do matters, but who we do it for--and who we do it with--matters even more. We place significant emphasis on our team culture and building a dynamic environment where you can excel, have a healthy life/work balance, and have a little fun along the way. Were looking for a dynamic individual with the drive to build a market-leading mitigation team leveraging their restoration industry experience, team building and management skills, and positive, adaptable, can-do attitude to a fast-paced work environment. This is an amazing opportunity to join a fast-growing, locally-owned and operated business backed by the foundation of a leading national brand, while serving a critical role in building something special from the ground up. If that sounds like you, we welcome the opportunity to get to know you better and talk about a potential fit with our top notch team

Position Summary
Paul Davis Restoration is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 340 franchises and Company-Owned Operations across the US and Canada, and is one of the largest property restoration companies in the country. Since 1966, we have helped more than 2 million property owners restore their properties and lives. More information about Paul Davis can be found at www.PaulDavis.com.

The Operations Manager is responsible for leading all aspects of field operations and production across the full life cycle of restoration work, including water/fire/mold mitigation, contents restoration, and property reconstruction. The Operations Manager is responsible for building and leading the mitigation, contents, and reconstruction teams, and ensuring resources are deployed in a timely and effective manner to ensure Paul Davis customers receive the highest and more urgent care possible in property emergency situations. This role requires significant coordination with other functional leaders within the business--as well as vendor partners and subcontractors--to ensure the team is always providing extraordinary care while serving people in their time of need.

Key Responsibilities:


  • Manage and oversee all aspects of restoration projects from initiation to completion.
  • Coordinate with clients, insurance adjusters, and subcontractors to ensure smooth project execution.
  • Supervise and lead a team of restoration technicians, providing training and support as needed.
  • Ensure compliance with industry standards, safety regulations, and company policies.
  • Develop and maintain project schedules, budgets, and resource plans.
  • Conduct regular site visits to monitor progress and address any issues or concerns.
  • Prepare and submit accurate and timely reports and documentation.
  • Implement and improve operational processes to enhance efficiency and effectiveness.
  • Assist in business development activities, including estimating and bidding on new projects.
  • Work closely with the General Manager to align operational goals with business strategy.
  • Collaborate with the Job Cost Accountant to manage project budgets, control costs, and ensure profitability.
  • Analyze financial data to make informed decisions and improve financial performance.
  • Celebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members
  • Improve your community by serving others
  • Continuously learn about improving results and setting proper expectations of others
  • Learn new things daily about construction and building homes
  • Have fun and be part of a growing business
Operations Managers work with owners and sub-contractors after traumatic events such as a fire or flood to clean up and repair damage to residential and commercial property. As the Operations Manager, you will oversee emergency mitigation, manage the renovation, as well as control and communicate the budget effectively. This means you will spend a good deal of time in the field to see your projects get completed properly.

Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully. We also want a fun personality that enjoys getting results.

Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to the industry standard. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set.

  • Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
  • Vision: To provide extraordinary care while serving people in their time of need.
  • Mission: To provide opportunities for great people to deliver Best in Class results.
Team Compensation and Benefits:
  • Ongoing Leadership Development Program and industry events
  • One on One mentorship
  • Three months of structured training to learn the Paul Davis Way
  • Access to Paul Davis University and regular training opportunities
  • Cell phone and computer provided by company
  • Company vehicle and gas reimbursement
  • Health, dental, and vision insurance.
  • PTO and sick days with flexible schedule
  • Base commission on projects completed. The Operations Manager yearly pay range from $120,000 to $140,000 depending on their production. No limit to earning potential.
  • Friendly and supportive work environment.
Qualifications:


  • Proven experience in restoration, construction, or related field.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Knowledge of restoration industry standards and best practices.
  • Proficiency in project management software and tools.
  • Valid drivers license and clean driving record.
  • Certification in water, fire, and mold restoration (IICRC or equivalent) is a plus.
  • Must hold and maintain a valid Virginia Class A or B General Contractor's license.
  • Strong financial acumen with experience in budget management and cost control.
Are you Paul Davis?


Before You Can Take the Field: Working Conditions and Physical Requirements: The physical environment requires the employee to work all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds.
Paul Davis is an equal opportunity employer.

How to Apply: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to [email address] with the subject line Operations Manager/Restoration Lead Application.

Paul Davis Restoration of Lynchburg, Roanoke, and Southside Virginia is an Equal Opportunity Employer.