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Part-Time SaaS Technical Support Consultant
1 month ago
About SideRamp
SideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process.
Job Description:We are looking for a part-time SaaS Technical Support Consultant to join the this team in the healthcare industry. As a consultant, you will provide technical support for SaaS products, troubleshoot issues, and assist users with software functionality. With a commitment of 5 to 10 hours per week, responsibilities include resolving user inquiries, documenting solutions, and escalating complex issues to the development team. The ideal candidate should have a background in SaaS applications, strong problem-solving skills, and excellent communication abilities.
Key Responsibilities:
Provide technical support for SaaS products.
Resolve user inquiries and troubleshoot issues.
Document solutions and communicate with users.
Escalate complex issues to the development team.
Collaborate with cross-functional teams on product improvements.
Requirements:
Previous experience in SaaS technical support.
Strong understanding of SaaS applications.
Excellent problem-solving and communication skills.
Ability to work independently with minimal supervision.
Note: Job descriptions may have been edited from their original format to ensure fair hiring standards along with consistent formats across all postings. Salary information is not guaranteed and many estimates are based on a yearly, full-time salary. This system can make mistakes. #LI-remote
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