Technical Support Engineer

4 months ago

Jersey City, United States Neptune Retail Solutions Full time
Job DescriptionJob DescriptionSalary:

Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.

 

NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.

Position Summary
The Technical Support Engineer will provide enterprise-level assistance to our internal customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Responsibilities include resolving computer related issues, configuring operating systems and using remote desktop connections to provide immediate support.  Using email and chat applications, the TSE will provide internal clients with quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. 

Position Responsibilities

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers and network engineers)
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • New Hire IT orientation.
  • Asset Management – Laptops & associated computer accessories
  • Ensure all issues are properly logged into our ticketing system (ServiceDesk Plus).
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Perform New Hire IT orientations set by management.
  • Document technical knowledge in the form of notes and manuals.
  • On-call support (After hours - Weekend), as needed.
  • IT Lab support (Shipment, imaging, inspection, inventory management)
  • Help with office services & data center as needed.
  • SCCM/MDM responsibilities


Position Qualifications

  • 5+ years of experience in a Technical Support role, providing white glove support.
  • Team player with demonstrated ability to work well in a fast-paced environment. 
  • Experience using SCCM and WSUS for OS patching and application packaging, updates, and maintenance.
  • Experience w/ Active Directory, Group Policy and their use for managing user computer objects.
  • Experience with Windows and MAC OS system features, settings, and installation.
  • Expert level MAC skills
  • Working knowledge of JAMF, IBM Maas 360 and Microsoft Intune/Endpoint Manager is a plus.
  • Strong verbal and written communication skills, with the ability to alter communication style in order to ensure understanding among other varying communication styles/modalities.
  • Highly organized and detail oriented to ensure accurate and timely task completion.
  • Ability to work effectively, both independently and as a member of a team, who thrives in a fast-paced environment.
  • Exceptional project coordination skills with proactive problem-solving ability.
  • Self-starter, with high initiative and comfort level in asking questions and learning from others.

 

 

Applicant Privacy Notice

Neptune Retail Solutions is an Equal Opportunity Employer.

  • Technical Support Engineer

    4 weeks ago

    Jersey City, New Jersey, United States ThreePDS Inc. Full time

    Technical Support Engineer Opportunity at ThreePDS Inc.Essential Qualifications:Proven experience in troubleshooting and repairing computer systemsUnderstanding of server operations for desktop and laptop environmentsDesirable Skills:Background in customer service rolesExpertise in Windows operating systems (10/11)Familiarity with Apple MAC systemsPosition...

  • Technical Support Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Teledyne Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Teledyne. As a Technical Support Engineer, you will be responsible for providing application and product support to customers and internal teams.Key ResponsibilitiesProvide remote and onsite technical support to internal and external customersInstruct and assist...

  • Technical Support Engineer

    3 weeks ago

    Jersey City, New Jersey, United States Apex Systems Full time

    Job Summary:Apex Systems, a leading IT services company, is seeking a skilled Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Attend daily and weekly conference calls to discuss technical issues and provide...

  • Field Engineer 3

    4 weeks ago

    Jersey City, New Jersey, United States ThreePDS Inc. Full time

    **Job Summary**ThreePDS Inc. is seeking a highly skilled Field Engineer 3 to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support for software, hardware, and networking on desktops, laptops, and servers.Key Responsibilities:Provide technical support for software, hardware, and networking on...

  • Technical Support and Field Operations Engineer

    4 weeks ago

    Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time

    Job OverviewLocation: Hybrid / Tristate AreaClosed Loop Partners, LLC is a prominent player in the sustainable recycling sector, dedicated to advancing the circular economy. Our organization has established itself as a key contributor to recycling initiatives, focusing on the efficient processing of various materials.We are currently seeking a qualified and...

  • Advanced Engineering Technical Lead

    6 days ago

    Jersey City, New Jersey, United States Chubb Full time

    Job Title: Advanced Engineering Technical LeadChubb is seeking an experienced Advanced Engineering Technical Lead to join our team. As a key member of our Advanced Engineering Group, you will be responsible for leading the development of next-generation integration solutions using open-source technology.Key Responsibilities:Collaborate with business lines,...

  • Senior Network Technical Support Specialist

    6 days ago

    Jersey City, New Jersey, United States Brown Brothers Harriman Full time

    About the RoleBrown Brothers Harriman is seeking a highly skilled Senior Network Technical Support/Engineer to join our Network Engineering group. As a key member of our team, you will provide technical support for all aspects of connectivity within our enterprise data and wireless communication networks.Key ResponsibilitiesImplement, administer, and...

  • Customer Support Technical Specialist

    4 weeks ago

    Jersey City, New Jersey, United States Coda Staffing Full time

    Position OverviewCoda Staffing is seeking a motivated and detail-oriented Customer Support Technical Specialist to join our dynamic team. In this role, you will be instrumental in addressing and managing incoming customer inquiries, issues, and complaints, ensuring a high level of customer satisfaction through your technical expertise.Key...

  • Senior Technical Engineer

    6 days ago

    Jersey City, New Jersey, United States Bank of America Full time

    About the RoleAt Bank of America, we are committed to delivering innovative solutions that drive business growth and customer satisfaction. As a Senior Technical Engineer, you will play a critical role in leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks...

  • Senior Network Technical Support Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Brown Brothers Harriman Full time

    About the RoleBrown Brothers Harriman is seeking a highly skilled Senior Network Technical Support/Engineer to join our Network Engineering group.Key ResponsibilitiesImplement, administer, and troubleshoot network infrastructure devices such as wireless access points, routers, and switches.Monitor the operation of the network related systems to ensure proper...

  • General Engineering and Project Management Support

    2 months ago

    Bossier City, United States Summit Technical Solutions Full time

    Are you a problem solver?Do you strive to make a positive difference?Do you enjoy being a contributor to a world class team?Summit Technical Solutions (STS) is seeking a full time General Engineering and Project Management Support to support HQ AF Global Strike Command (AFGSC) which functions as an “organize, train, and equip” command for assigned AF...

  • Technical Support Specialist

    7 days ago

    Kansas City, Missouri, United States C4 Technical Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at C4 Technical Services. As a Technical Support Specialist, you will be responsible for providing technical assistance to end-users, resolving technical issues, and ensuring the smooth operation of computer systems.Key ResponsibilitiesProvide technical support to...

  • Advanced Engineering Technical Lead

    2 months ago

    Jersey City, United States Chubb Full time

    Job Description The Advanced Engineering Group builds next-gen integration solutions using Open-Source Integration for all Chubb business lines. The Advanced Engineering division of the Chubb.IO Platform requires a Technical Lead to collaborate with Business Lines, strategic implementation partners, and Chubb engineering and development centers to create...

  • Advanced Engineering Technical Lead

    4 weeks ago

    Jersey City, United States Chubb Full time

    Job Description The Advanced Engineering Group builds next-gen integration solutions using Open-Source Integration for all Chubb business lines. The Advanced Engineering division of the Chubb.IO Platform requires a Technical Lead to collaborate with Business Lines, strategic implementation partners, and Chubb engineering and development centers to create...

  • Technical Support Specialist

    21 hours ago

    Kansas City, Missouri, United States C4 Technical Services Full time

    ### Job Summary We are seeking a highly skilled Technical Support Specialist to join our team at C4 Technical Services. As a Technical Support Specialist, you will be responsible for ensuring proper computer operation so that end-users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user Service...

  • Software Engineering Technical Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Virtusa Full time

    Technical Specialist - Charles River Investment ManagementWe are seeking a highly skilled Technical Specialist to join our team at Virtusa. As a key member of our Agile Scrum Teams, you will be responsible for migrating our current on-premise version of Charles River Investment Management to a SaaS version.Key Responsibilities:Modify APIs and Batch Jobs for...

  • Technical Support and Field Operations Specialist

    4 weeks ago

    Jersey City, New Jersey, United States Closed Loop Partners, LLC Full time

    Job OverviewLocation: Hybrid / Tristate AreaClosed Loop Partners, LLC is a prominent player in the sustainability and recycling sector, dedicated to advancing circular economy initiatives. Our organization is committed to transforming waste into resources, and we pride ourselves on our innovative approaches to recycling and waste management.Position...

  • Technical Lead

    3 days ago

    Jersey City, New Jersey, United States Diverse Lynx Full time

    Job DescriptionWe are seeking a highly skilled Technical Lead to join our team at Diverse Lynx LLC. As a Technical Lead, you will be responsible for leading the development and implementation of automation frameworks for Large Language Models.Key Responsibilities:Integrate LLM automation tests into continuous integration and continuous deployment...

  • Technical Support Professional

    3 weeks ago

    Jersey City, New Jersey, United States Link Solutions Full time

    Job SummaryLink Solutions is seeking a highly skilled Computer Support Specialist to join our team in a dynamic and innovative environment. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring their technical needs are met, and helping to drive business success.Key...

  • Technical Support Specialist

    2 weeks ago

    Teterboro, New Jersey, United States A-STAFFING, INC. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at A-STAFFING, INC. As a key member of our engineering support team, you will be responsible for providing technical assistance and troubleshooting expertise to ensure the optimal performance of diagnostic imaging equipment.Key...