Quality Control Field Technician

Job DescriptionJob Description:

Job Title: Quality Control Field Technician Classification: Full-Time, Non-Exempt, At-Will Department: Customer Support Location: In-Field: Lancaster, CA Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations will be required. Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at Race.com or contact our recruiting team directly. About Us: As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state. Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come. Summary: The Quality Control Field Technician is responsible for inspecting and evaluating field installations and service work to ensure compliance with company standards, industry regulations, and customer expectations. This role involves conducting thorough quality checks on completed work orders, identifying discrepancies, and providing feedback to field teams to improve service delivery. The Quality Control Field Technician works closely with field technicians, dispatch, and management to maintain high levels of service quality and efficiency. This position requires strong attention to detail, technical knowledge of installation processes, and the ability to document and report findings accurately. The ideal candidate is proactive, communicates effectively, and ensures that all field operations meet established quality benchmarks. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization. Qualifications and Experience: Eligibility for US Employment without sponsorshipMinimum of 21 years of ageHigh School Diploma or GED or equivalent is requiredA valid driver's license, subject to successful verification through a DMV check, is mandatory Prior experience in quality control, inspection, or auditing of fieldwork is preferredStrong understanding of installation processes, equipment, and materials, particularly in fiber optics, cabling, or telecommunications infrastructureAbility to read and interpret work orders, technical diagrams, and blueprintsAbility to work outdoors in various weather conditions, perform physical tasks such as climbing ladders, bending, and lifting equipmentFamiliarity with industry standards, safety regulations, and compliance requirements for fieldwork, installations, and equipment handling requiredExperience using field service software and tools for documenting work, quality control inspections, and reportingProficiency with smartphones, tablets, and other handheld devices for on-site data entry and communication preferredCertifications in areas such as fiber optics (FOA), telecommunications (BICSI), or safety (OSHA) are advantageous but not requiredUnderstanding of Fiber Optic Networks, Basic Telecom, and Video requiredFundamental knowledge of Apple IPAD preferredIn-depth understanding of GO95 and GO128 Standards required2-4 years' experience in fiber optic home installations or related field requiredComfortable with traveling to job sites for inspections requiredWillingness to work overtime, nights, and weekends as neededThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationProficiency in Spanish Language desirable Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applicationsFunctional use of common office equipment, computers, and office softwareStrong time management skills, with the ability to manage priorities and workflowCommitment to accuracy and high standards for quality of workAbility to work with all levels of team members and managementExcellent problem resolution and customer service skillsAbility to deal effectively with a diversity of individuals at all organizational levelsStrong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detailExcellent verbal and written communication skillsAbility to work on complex projects with general direction and minimal guidanceVersatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgencyGood judgement with the ability to make timely and sound decisionsHighly resourceful team-player, with the ability to also be extremely effective independentlyAbility to effectively present information and respond to questionsAbility to distinguish colors and audible tones Essential Duties and Responsibilities: Quality Control Inspections:Conduct thorough inspections of telecom installations, equipment, and infrastructure to ensure compliance with industry standards, safety regulations, and company guidelinesPerforms underground constructions quality assuranceCompletes installation quality control checks on business and enterprise customersPerforms drop/redrop fiber optic line to client premises Compliance Assurance:Ensures that all telecom installations and services comply with relevant regulations, specifications, and customer requirements Troubleshooting: Collaborates with field technicians and other teams to troubleshoot and resolve quality-related issues promptlyPerforms repairs and completes works during the QC process Testing and Analysis:Performs various tests, measurements, and analyses to assess the performance and functionality of telecom systems and components Defect Identification:Identifies and document any quality control infractions, deficiencies, or deviations from established standards during inspections Reporting:Prepares comprehensive and accurate reports on quality control findings, including detailed descriptions of identified issues and recommended corrective actions Documentation Management:Maintains organized and up-to-date records of inspections, test results, and quality control reportsPrepares and submits daily quality control reportsReads and reviews work orders to ensure processes are followedWrites and maintains reportingMaintains and writes SOP’s relevant to job rollUtilizes CRM for support tickets and trouble ticket resolution Training and Coaching:Provides training and coaching to field technicians and other relevant personnel on quality control procedures, best practices, and adherence to standards Continuous Improvement:Contributes to process improvement initiatives, suggesting enhancements to enhance overall service quality and efficiency Customer Interaction:Interact with customers, addressing any quality-related inquiries, and ensuring their satisfaction with the telecom services provided Equipment Operations and Site Maintenance:Operates mechanized equipment such as a bucket truck, excavators, and trencherClimbs poles up to 40 feet and operates in bucket trucks with 32’ plus laddersManages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadwaysAdheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:Bucket Truck: 350-pound manufacturers maximum load capacity Ladders: 300-pound manufacturers maximum load capacity Vehicle Maintenance and Travel:Maintains vehicle/equipment pre-op/post-op to be prepared to perform required dutiesMaintains a clean driving record as defined by the current fleet insurance underwriterSpends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed Safety Awareness and Compliance:Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as neededUnderstands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperworkUnderstands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained Equipment Calibration:Operates and ensure that testing equipment is properly calibrated and maintained for accurate and reliable quality control assessments Collaboration:Collaborates with cross-functional teams, including engineering, operations, and customer support, to facilitate effective communication and resolution of quality-related issuesProvides coaching and training for employees regarding failed quality control infractionsObtains information about locations and assigned tasks through dispatch software and/or communication with personnelAssists field operations with trouble tickets, drops or installations when needed Industry Awareness:Stays updated on industry trends, technologies, and best practices related to telecom quality control to enhance knowledge and expertise Other duties as necessary may include but are not limited to:Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal settingBe available to participate in internal or external meetings, special functions, and professional development opportunitiesCross-train and share knowledge with other team membersSupport routine tasksMaintain a professional appearance, hygiene, and demeanorPerforms other related duties as assigned by management As Part of Our Team, You Will Enjoy: 100% Employer-paid medical, dental, vision, and life for all our employees401 (k) with 100% Employer-matched up to 4% of your annual incomeGenerous paid time off including sick, vacation, holiday and birthday payCompany provided equipment including uniforms, safety, tools, vehicle, and techFree Race TV, highspeed internet, cable, and phone service where availableWorking as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment. All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Chico, Farmersville, Lancaster, North Palm Springs, Phelan, Pleasant Hill, San Francisco, Tehachapi, and Yuba City, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date. Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation. Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process. Updated: 09/2024

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