Lead Field Operations Technician
2 weeks ago
Position Title: Field Technician Lead
Employment Type: Full-Time, Non-Exempt
Reports To: Field Operations Supervisor
Department: Customer Support
Location: Field-Based
Work Schedule: Tuesday to Saturday, 10:00 AM to 7:00 PM. The role involves working primarily at designated field sites, with occasional travel required to various locations.
Company Overview:
Race Telecommunications LLC is a premier provider of advanced fiber internet services in California, dedicated to addressing the connectivity needs of diverse communities. Our mission is to develop state-of-the-art fiber infrastructure in collaboration with regulatory bodies and community organizations, ensuring that both urban and rural areas benefit from high-speed internet access.
Position Summary:
The Field Technician Lead is pivotal in managing and coordinating field operations, ensuring the effective deployment, upkeep, and repair of our telecommunications systems. This role demands a blend of technical acumen, leadership capabilities, and a commitment to operational excellence, directly impacting the quality of service delivered to our clients.
Key Responsibilities:
- Technical Leadership: Act as the main point of contact for the field technician team, providing guidance and support to ensure efficient task execution.
- Field Operations Management: Strategically plan and prioritize field activities to meet project timelines and service agreements.
- Installation Oversight: Supervise the installation and commissioning of telecommunications equipment, ensuring compliance with safety and quality standards.
- Maintenance and Troubleshooting: Lead the troubleshooting and repair efforts for telecom equipment and network infrastructure, promptly addressing technical issues to minimize service interruptions.
- Quality Assurance: Ensure that all work performed meets company standards and customer expectations through regular quality checks.
- Training and Development: Mentor and train field technicians, fostering their professional growth and keeping the team updated on the latest industry trends.
- Health and Safety Compliance: Promote a culture of safety by enforcing safety policies and procedures among the team.
- Documentation and Reporting: Maintain accurate records of field operations and provide management with regular updates on operational status and challenges.
- Customer Interaction: Engage with customers professionally, addressing inquiries and providing technical support as needed.
Qualifications:
- Must be eligible for employment in the U.S. without sponsorship.
- Minimum age of 18 years.
- High School Diploma or equivalent experience preferred.
- Valid driver's license required.
- At least 5 years of experience in telecommunications operations, with a minimum of 2 years in a supervisory capacity.
- Strong technical knowledge of telecommunications systems.
- Ability to work flexible shifts, including weekends.
- Proficiency in English; Spanish language skills are a plus.
Skills:
- Exceptional communication and interpersonal skills.
- Proven leadership and team management abilities.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Proficient in Microsoft Office and teleconferencing tools.
Benefits:
- Comprehensive employer-paid medical, dental, vision, and life insurance.
- 401(k) plan with employer matching.
- Generous paid time off policies.
- Company-provided equipment and resources.
- A collaborative work environment that values each team member's contributions.
Race Telecommunications LLC is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.
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