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Customer Support Representative II
3 months ago
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
The CSR II primary function is to provide support to the residential sales and service teams.
Job Responsibilities:
- Primary responsibilities include tracking sales leads and paperwork, daily CRM updating, scheduling appointments, processing daily paperwork, coordinating service technician schedule and billing for all residential sales activities.
- Daily activity includes following up on phone, email, and mail correspondence in a timely manner, maintaining sales paperwork, reviewing, and processing prior days installations, scheduling customer installations, and services, processing payments, and miscellaneous duties related to the position.
High School Diploma/GED
5 years of experience in administrative\customer service duties or similar clerical position.
Professional Skills:
Multi-tasking, strong analytical skills, problem solving, and attention to details is a plus.
Team oriented but able to work independently.
Excellent written and oral communication skills.
Strong customer service skills and willingness to support sales department.
Computer proficiency, especially use of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
Specific experience with maintaining Outlook calendars.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
Culligan by Aqua1 is an independent franchise of Culligan International Company. Culligan has over 85 years of experience in the design and distribution of water treatment systems for residential, commercial, and industrial applications. Culligan received the Good Housekeeping Seal and Consumer Digest Best Buy".
Culligan leads the industry in service, support, and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.
