Customer Care Manager

2 months ago


Wheaton, United States BrightStar Care of Central DuPage-Wheaton Full time
Job DescriptionJob Description

Qualifications Only Apply If:

· You have at least 2 years of Experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations?

· You have a valid LPN, CNA, or equivalent? (Preferred)

· You are proficient in MS Office (Outlook, Word, Excel, and PowerPoint)?

· You have good time management skills?

· You have excellent organization, planning, and project management skill?

· You have a valid D.L., vehicle with insurance, & can reliably commute to this job’s location?

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Sound like You? Click the Apply Now Button

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Your Pay

  • ($50,000 / year)

Your Schedule

  • Full Time, Monday – Friday

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Your Responsibilities

· Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.

· Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.

· Billing and coding management

· Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies

· Assists in the development of organization goals and agency performance improvement activities

· Administers agency policies and procedures

· Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care

· Supervises, educates and coaches other field personnel, as directed by the Director of Nursing

· Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities

· Assures proper maintenance of clinical records in compliance with local, state and federal laws

· Assures compliance with all local, state and federal laws

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Your Benefits

  • 13 Week Performance Bonus
  • Paid Time Off
  • Health Insurance Benefits & Telehealth
  • Generous Paid Time Off Awards
  • Weekly Pay w/ Direct Deposit
  • IRA
  • Employee of the Month, Exclusive Employee Discounts, & Gift Programs
  • $100 Employee Referral Bonus
  • PRN Options Available, Home Health, or Facility Shifts Available
  • Mobile time tracking and care notes, clock in and out for work right from a mobile device
  • Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More

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Join the #1 In Home Care Team in & around Wheaton, IL

Click Apply, we’d love to see an Application from YOU



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