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[Home Care] Customer Care Manager
2 months ago
Do You Have Flexibility and Good Time Management Skills? Immediately Hiring in Wheaton Full Time or Part Time
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Before You Apply Do You Qualify?
· You have at least 2 years of Experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations?
· You have a College Degree? (Bachelor’s Degree Preferred)
· You are proficient in MS Office (Outlook, Word, Excel, and PowerPoint)?
· You have good time management skills?
· You have excellent organization, time management, planning, and project management skill?
· You have a valid D.L., vehicle with insurance, & can reliably commute to this job’s location?
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Sound like You? Click the Apply Now Button
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Your Pay
- ($50,000 / year)
Your Schedule
- Full Time or Part Time, Monday – Friday
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Your Responsibilities
- Answer office phones, including being placed in “on-call” rotation for phone calls after normal business hours.
- Other duties as assigned
- Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
- Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- Billing and coding management
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
- Assists in the development of organization goals and agency performance improvement activities
- Administers agency policies and procedures
- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
- Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
- Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
- Assures proper maintenance of clinical records in compliance with local, state and federal laws
- Assures compliance with all local, state and federal laws
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Your Benefits
- 13 Week Performance Bonus
- Paid Time Off
- Health Insurance Benefits & Telehealth
- Generous Paid Time Off Awards
- Weekly Pay w/ Direct Deposit
- IRA
- Employee of the Month, Exclusive Employee Discounts, & Gift Programs
- $100 Employee Referral Bonus
- PRN Options Available, Home Health, or Facility Shifts Available
- Mobile time tracking and care notes, clock in and out for work right from a mobile device
- Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More
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Join the #1 fastest growing In Home Care Agency in & around Wheaton, IL
Click Apply, we’d love to see an Application from YOU
