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Inbound Customer Service Advisor
1 month ago
We are seeking a dedicated Inbound Customer Service Advisor to join our team of professionals and help us continue to make a positive impact on our customers' experiences.
As an Inbound Customer Service Advisor, you will be the first point of contact for our customers, addressing their inquiries and providing support with professionalism and efficiency. You will play a crucial role in ensuring customer satisfaction by delivering accurate information and resolving issues promptly.
Key Responsibilities:
- Handle incoming customer calls with a friendly and professional demeanor, addressing inquiries related to products and services.
- Provide detailed and accurate information to customers, ensuring they have a clear understanding of our offerings.
- Effectively troubleshoot and resolve customer complaints, utilizing problem-solving skills to achieve satisfactory outcomes.
- Maintain thorough documentation of customer interactions in our CRM system to ensure seamless follow-up and reference.
- Collaborate with team members and other departments to enhance the overall customer experience.
- Stay informed about product updates, promotions, and policies to address customer inquiries competently.
- Achieve and maintain performance metrics, including call quality, response time, and customer satisfaction scores.
- Participate in ongoing training and professional development to continuously improve service delivery.
Qualifications:
- Excellent verbal communication and interpersonal skills, with a focus on empathy and customer satisfaction.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficient in using computers and navigating multiple software applications while handling calls.
- Ability to work collaboratively within a team and contribute to a positive work environment.
