Customer Service Specialist

4 months ago

Lakeland, United States Palm Medical Centers Full time
Job DescriptionJob Description

Are you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Medical Centers experience Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness. Palm Medical is a primary care leader in Florida with 34 locations and growing

At Palm Medical Centers, our patients have the peace of mind knowing that their health and well-being are our primary concerns. We give our health plan clients the confidence that their members are well taken care of.

With over 11,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals. Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve.

Every day, Palm Medical Centers delivers on its promise to bring value based, quality healthcare to our patients.

At Palm Medical Centers, you can expect:

  • Strong compensation package with good benefits and great work culture
  • Ability to make a major impact at your center
  • Career development leadership opportunities to unlock your full potential
  • Clear direction with a strong leadership team
  • Performance recognition and awards
  • Opportunities to add significant value to patients quality of life

Duties & Responsibilities:

  • Deliver excellent patient service.
  • Answer telephone promptly and direct calls accordingly.
  • Ability to retrieve phone messages and transfer calls as necessary.
  • Verify patient insurance.
  • Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
  • Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
  • Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
  • Greet patients and visitors in a courteous/professional manner.
  • Notify appropriate personnel of visitor arrival and directs visitor to correct area.
  • Perform clerical functions.
  • Maintain/update directory of all employees in the center.
  • Notify the transportation dispatcher when patients are ready for pick up.
  • Maintain professional conduct and appearance at all times.
  • Ensure waiting and reception areas are kept clean and tidy.
  • Perform other duties and projects as assigned.
  • Flexibility to commute to other centers.

Required Skills, Experience and Education:

  • Exceptional customer service and phone etiquette
  • Ability to use computers to enter information
  • Excellent written and verbal communication skills
  • Attention to detail
  • Ability to connect with patients and make them feel comfortable
  • Patience and presence of mind

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • May require prolonged period of standing, walking and bending
  • Ability to move/lift up to 20 pounds at times

Job Type: Full-time

Salary: $15.00 - $17.00 per hour (negotiable based on experience)

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Job Type: Full-time

Salary: $15.00 - $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Experience:

  • Computer skills: 1 year (Required)
  • Medical receptionist: 1 year (Required)
  • Customer service: 2 years (Required)

Ability to Relocate:

  • Lakeland


Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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