Customer Support Specialist

2 weeks ago


Lakeland, Florida, United States MIDFLORIDA Credit Union Full time
Position Overview

At MIDFLORIDA Credit Union, we believe in cultivating careers rather than just filling positions. Our commitment to exceptional service and convenience for our members has earned us recognition as one of Florida Trend's "Best Places to Work." We foster a collaborative team environment, maintain an open-door management approach, and offer stability along with competitive benefits. Join us in our mission to enhance the financial well-being of our members.

Key Responsibilities

As a Customer Support Specialist, you will:

  • Deliver outstanding service by addressing inquiries and fulfilling requests through phone and email promptly and accurately.
  • Enhance the financial well-being of our members by presenting products and services that save them time and money.
  • Utilize sound judgment and discretion while adhering to established guidelines and limits.
  • Conduct member maintenance as necessary.
  • Provide effective problem-solving solutions and perform research as required.
  • Offer technical support for MIDFLORIDA's electronic services.
  • Meet productivity, quality, and sales objectives consistently.
  • Communicate professionally and efficiently with all departments to promote synergy.
  • Exhibit integrity, trustworthiness, and professionalism at all times.
  • Maintain a positive and professional demeanor with members and partners.
  • Develop a comprehensive understanding of customer-facing technology to assist members in utilizing self-service options.
  • Proactively seek opportunities to enhance employee and member experiences.
  • Perform additional duties as assigned.
Qualifications

Ideal candidates will possess:

  • Exceptional customer service skills along with strong verbal and written communication abilities.
  • A genuine desire to assist others.
  • Proficiency in computer usage, internet navigation, and Microsoft Office applications.
  • Flexibility, resilience, and the capacity to multitask while assisting members.
  • Strong time management, organizational, and problem-solving skills.
  • A proven track record of meeting or exceeding sales targets.
  • Availability to work any shift within our operating hours.
  • A High School Diploma or equivalent.
  • Previous experience in a call center environment is preferred.
  • Bilingual candidates (English and Spanish) are encouraged to apply.
Benefits

At MIDFLORIDA, we offer:

  • Job stability and growth opportunities.
  • Paid time off and holidays.
  • Tuition assistance after six months of employment.
  • A 401K plan with employer matching.
  • Comprehensive health, dental, and vision insurance plans for employees and their families.
  • Access to an Employee Assistance Program with no waiting period.
  • Competitive salary with bonus programs and annual performance reviews.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your authorization to work in the U.S.



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