Customer Care Associate

1 week ago


Waterford, New York, United States Cascades Full time

Location: Waterford, NY, US

Your Mission

As a key member of the Customer Service team, you will report directly to the Customer Service Supervisor. Your primary responsibility is to ensure that all incoming communications, including calls, emails, and orders, are processed swiftly and effectively. This integration into daily operations is crucial for delivering outstanding customer service. You will be responsible for entering orders and maintaining customer records in line with established protocols and standards.

Key Responsibilities

Accountability

  • Ensure prompt and efficient processing of customer requests and orders to achieve satisfaction.
  • Monitor the progress of orders from initiation to completion.

Responsibilities

  • Conduct real-time order entry while adhering to customer service protocols.
  • Maintain accurate documentation of customer and supplier interactions based on service processes.
  • Build and nurture professional relationships with customers and business partners.
  • Address issues, manage complaints, and escalate concerns to your supervisor when necessary.
  • Assess order levels and categorize requests according to business guidelines.
  • Verify order statuses and communicate updates to customers and suppliers.
  • Place orders in accordance with customer inventory requirements.
  • Apply applicable discounts and surcharges as needed.
  • Notify stakeholders of any changes regarding orders or supply statuses.
  • Ensure accuracy in pricing and order data within the system.
  • Initiate the creation of delivery documents while coordinating shipments efficiently.
  • Keep customers informed about inventory levels, delivery timelines, and specific order requirements.
  • Manage backorder processes according to established guidelines.
  • Facilitate returns by overseeing the order lifecycle.

Qualifications

  • DEC (college diploma) in administration or operations management, or equivalent experience.
  • 2 to 5 years of relevant experience in a manufacturing environment.
  • Proficient in various software tools, including Microsoft Office and SAP.
  • Ability to act swiftly while managing multiple tasks simultaneously.
  • Collaborative mindset to work effectively with team members.
  • Customer-focused approach with excellent communication and listening skills.
  • Capacity to work independently and adapt quickly to changing needs.
  • Deep understanding of operational contexts and customer business requirements.
  • Interest in problem-solving and self-prioritizing tasks in a dynamic environment.
  • Ability to handle multiple service channels (phone, email, online systems).
  • Exemplary diligence in fulfilling responsibilities.

Core Competencies

  • Client-focus
  • Flexibility and adaptability
  • Attention to detail
  • Active listening
  • Autonomy
  • Action-oriented

Job Segment: Customer Service Representative, ERP, Supply, SAP, Customer Service, Technology, Operations



  • Waterford, New York, United States Centrotherm Eco Systems, LLC. Full time

    Job OverviewCentrotherm Eco Systems, LLC. is seeking a skilled and detail-oriented individual to join our manufacturing team as a Manufacturing Team Associate. This role is responsible for fabricating components of our InnoFlue line of polypropylene vent system components through various processes, including cutting, routing, and plastic welding.Key...


  • Waterford, New York, United States Great Expressions Dental Centers Full time

    About the RoleWe are seeking a highly skilled and experienced Patient Care Coordinator to join our team at Great Expressions Dental Centers. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our dental practice and providing exceptional patient care.Key ResponsibilitiesProvide Exceptional Patient Care: Greet...


  • Waterford, New York, United States Centrotherm Full time

    Polymer Production Specialist - Night ShiftCompany: Centrotherm ManufacturingJob Type: Full-timeOverview:Join our dedicated manufacturing team at Centrotherm, where you will play a crucial role in the production of our InnoFlue polypropylene vent system components. As a Polymer Production Specialist, you will be responsible for operating our advanced...

  • Nurse Practitioner

    3 days ago


    Waterford, New York, United States Albany Medical Center Full time

    Job SummaryAlbany Medical Center is seeking a highly skilled Nurse Practitioner to join our team in the Department of Anesthesiology. The successful candidate will be responsible for managing an inpatient acute pain service at a Level 1 Trauma Center, providing customized individual analgesic regimens, and collaborating with interdisciplinary services and...


  • Waterford, New York, United States Albany Medical Center Full time

    Job SummaryAlbany Medical Center is seeking a highly skilled and experienced Nurse Practitioner to join our team in the Anesthesiology Department. As a key member of our interdisciplinary team, you will be responsible for providing high-quality patient care and management of acute pain services in a Level 1 Trauma Center.Key ResponsibilitiesPerform inpatient...


  • Waterford Works, New Jersey, United States Deborah Heart and Lung Center Full time

    Job SummaryDeborah Heart and Lung Center is seeking a highly skilled Advanced Practice Nurse to oversee the development, implementation, and maintenance of all aspects of care for patients with a ventricular assist device. The ideal candidate will have a strong background in cardiovascular nursing and experience in managing high-risk patient populations.Key...

  • Registered Nurse

    2 weeks ago


    Waterford, Connecticut, 06385, New London County, CT, United States Hartford HealthCare Full time

    Description Job Schedule: Full Time Standard Hours: 36 Job Shift: Shift 1 Shift Details: Variable start times; 6am or 730am Work where every moment matters.Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most...


  • Waterford, Michigan, United States BREEZE CARWASH LLC Full time

    Job OverviewAutomotive Care Team AssociateBreeze Car Wash is seeking dedicated individuals to join our dynamic team. We pride ourselves on providing an exceptional customer experience in a cutting-edge car wash facility. As a member of our team, you will play a crucial role in delivering outstanding service while working in a structured and efficient...


  • Waterford, Michigan, United States Fabulous Events Full time

    About the RoleFabulous Events is seeking a highly skilled and detail-oriented Rental Delivery Driver to join our team. As a key member of our operations team, you will be responsible for ensuring the timely and safe transport of event rentals to and from various locations.This is a critical role that requires a strong focus on customer service, attention to...

  • Pet Care Specialist

    1 week ago


    Waterford, Michigan, United States Companion Pet Lodge, LLC Full time

    Pet Care Associate**Job Summary**Companion Pet Lodge, LLC is seeking a highly motivated and compassionate Pet Care Associate to join our team. As a Pet Care Associate, you will play a critical role in ensuring the safety and well-being of our canine guests.**Key Responsibilities**Manage and supervise dogs in our playgroup, ensuring their safety and...

  • Clinic RN

    4 weeks ago


    Waterford, United States ProHealth Care Full time

    Clinic RN - PHMG New Waterford Urgent Care Clinic 0.5 FTE Week 1 Tuesdays 4pm-8pmThursdays 4pm-8pmFridays 4pm-8pmSaturday 7:45am-4pmWeek 2Tuesdays 4pm-8pmThursdays 4pm-8pmFridays 4pm-8pmSunday 7:45-4pm Exciting Opportunities at Our New Waterford Clinic! We are thrilled to announce the opening of our new clinic in Waterford, offering an array of essential...

  • LPN - Home Care

    2 months ago


    Waterford, United States BAYADA Home Health Care Full time

    Come for the Flexibility, Stay for the Culture Needing more 'life' in your work-life balance? Apply to our talent network today! BAYADA Offers Our LPNs: One on one care Flexible scheduling based on your preferences Weekly pay Preventive Care Coverage for ALL employees (PRN included) PTO Short commute times – we match you with cases nearest you Medical,...


  • Waterford, Michigan, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide warm and friendly greetings to...

  • Sales Associate

    2 days ago


    Waterford, United States Henny Penny Full time

    Job DescriptionAbout Henny PennyHenny Penny is a family-owned company that operates a network of convenience stores across Connecticut. As a leading fuel distributor, we strive to provide exceptional customer service and support to our customers.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales...

  • Sales Associate

    4 days ago


    Waterford, United States Henny Penny Full time

    Job DescriptionAbout Henny PennyHenny Penny is a family-owned company operating a network of convenience stores across Connecticut. As a leading fuel distributor, we strive to provide exceptional customer service and support to our customers.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales...


  • Waterford, Michigan, United States Roberts Ferry Gourmet Full time

    **Retail Sales Associate Opportunity**Roberts Ferry Gourmet is seeking a highly motivated and detail-oriented Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with food preparation and cooking.**Key...


  • Waterford, Michigan, United States Petroleum Marketing Group, Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Petroleum Marketing Group, Inc. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Key ResponsibilitiesCustomer Service: Greet customers in a...


  • Waterford, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Waterford, United States Walmart Full time

    Hourly Wage: $16 - $22 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in...


  • Waterford, United States DSW Full time

    You must apply through our internal portal: ** Store Associate Part-Time** DATE: Apr 21, 2021 CITY: Waterford BRAND: DSW REQ #: 115353 LOCATION NAME: Waterford Commons, Waterford DEPARTMENT: Stores **General Summary** Store Associates provide friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the...


  • Waterford, Michigan, United States Bath & Body Works Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Bath & Body Works. As a Retail Sales Associate, you will be the face of our brand, providing exceptional customer service and driving sales growth in our store.Key ResponsibilitiesDeliver exceptional in-store shopping experiences by understanding...


  • Waterford, Michigan, United States Tommy's Slalom Shop, Inc. Full time

    Sales Associate for Water Sports RetailTommy's Slalom Shop, Inc. is a premier retailer specializing in boating and water sports equipment. We are seeking a dedicated and enthusiastic individual to join our team as a Sales Associate. This role is ideal for those who are passionate about water sports and possess a strong customer service background.Key...

  • Sales Associate

    3 days ago


    Waterford, Michigan, United States Great Lakes Ace Hardware Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Great Lakes Ace Hardware. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and productive store environment.Key ResponsibilitiesCustomer...


  • Waterford, United States Aldi Inc. Full time

    ALDI - 122 Boston Post Rd [Retail Associate / Cashier / Stocker / Team Member] As a Store Associate with ALDI, you will: Process customer purchases; Perform general cleaning duties; Stock shelves and displays neatly to maximize visibility and sales; Assist customers with sales, problems or concerns; Participate in taking store inventory counts; Assist in...


  • Waterford, Michigan, United States SalonCentric Full time

    About SalonCentricSalonCentric is a leading wholesale distributor of premium salon professional beauty brands in the United States. We are committed to delivering exceptional customer service and providing our customers with the latest products and training opportunities.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate...

  • Packaging Associate

    2 weeks ago


    Waterford, Pennsylvania, United States Shearers Full time

    Position: Packaging AssociateStarting Hourly Rate: $15.70 (additional shift differential for Mid and Night shifts)Shifts Available:Day shift: 7am-3pmMid shift: 3pm-11pm (+ $1.50 Shift Premium)Night shift: 11pm-7am (+ $1.50 Shift Premium)Are you passionate about snacks? Do you want to contribute to a team that delights customers with quality products? If so,...

  • Petcare Associate

    7 days ago


    Waterford, United States Companion Pet Lodge, LLC Full time

    The Pet Care Associate is responsible for the control and management of dogs and ensuring the safety of the playgroup. Additionally, responsible for smooth operations of the day while also the maintaining a clean environment including the playrooms and all areas of the facility.