ISC Coach

1 month ago

Earth City, United States Renewal by Andersen - The Birner Group Full time
Job DescriptionJob DescriptionCompany Overview: Renewal by Andersen, a leading window replacement subsidiary of Andersen Corporation, has been transforming the window and door industry for over 120 years. Rooted in quality, innovation, and craftsmanship, we’re dedicated to providing homeowners with an exceptional window and door replacement experience. With a presence in over 100 U.S. markets, we proudly hold the title of the largest replacement window company in the country.

Responsibilities: As a ISC Coach at Renewal by Andersen, you’ll play a crucial role in delivering outstanding service to our prospective clients. Your focus will be on maintaining top-tier performance based on historical data and benchmarks.

Key responsibilities include:
- Lead Generation Coaching: Train and guide agents to set high-quality leads, ensuring effective use of our proven Methodology.
- Continuous Improvement: Coach your team to improve daily, meeting production metrics consistently.
- Methodology Implementation: Demonstrate expertise by handling inbound calls and adhering to our Methodology.
- Motivation and Recognition: Provide encouragement, energy, and recognition for top performers.
- Performance Meetings: Kick off each shift with a 4-5 minute session, celebrating successes and addressing areas for improvement.
- Reporting and Tracking: Keep performance reporting up-to-date, tracking hours and bonuses.
- Collaboration: Coordinate with internal and external partners to facilitate effective communication.
- Problem Resolution: Take ownership of resolving issues and ensuring customer satisfaction within your team.
- Follow-Up: Respond promptly to voicemails and inquiries.

Skills Required: To excel in this role, you’ll need:

- Inside Sales and Call Center Experience: Proven track record in both areas.
- Team Management: Successfully led performance-based teams.
- Goal Achievement: Consistently met performance targets and developed top performers.
- Computer Proficiency: Comfortable with computers and keyboards.
- Multitasking Skills: Ability to handle both talking and typing simultaneously.

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