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Customer Support Specialist

3 months ago

Austin, United States Principal Service Solutions Full time
Job DescriptionJob Description

Join our dynamic team as we transform the way high-tech companies work Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.

This is a long-term, full-time position with full benefits Our benefits include medical, dental, vision, 401(k), PTO, and paid holidays.

Pay Rate: $22-25/hr.

Responsibilities:

  • Position is specifically for data support operations, but may incorporate spare parts order processing.
  • Must be able to provide courteous and professional customer service in response to incoming phone calls for  data support, spare parts quotes, order placement, tracking of orders/shipments, address billing inquiries, etc.
  • Advise customers (internal & external) on deliveries and investigate possible shipping issues.
  • Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize an ERP data entry or order processing system and other software programs to accomplish job tasks.
Qualifications:
  • Requires ability to fluently speak, read, and write English.
  • Ability to fluently speak, read, and write Japanese is a plus.
  • Associate Degree or higher in Business Administration or equivalent along with 3 to 5 year’s experience in customer service and supply chain management that may include parts order processing, reporting, data analytics, shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry.
  • Technical experience working in a Fab is a plus.
  • Ability to effectively communicate by telephone with customers, internal and external as well as working knowledge MS Office applications.
Physical Requirements:
  • Most work activities can be performed in an office environment with little environmental or physical discomfort.
  • Some lifting, bending, stooping, and reaching occasionally is necessary.
  • Employees must be flexible with their work hours.
    • Shift could be a 1st, 2nd, or 12-hour compressed workweek.
  • They may be required to work overtime including weekends and holidays as needed.
Principal Service Solutions is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

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