Floor Manager

1 month ago

Lahaina, United States Na Hoaloha Ekolu Full time
Job DescriptionJob Description

Employment Type: Full Time
Business: Aloha Mixed Plate
Description: Responsible for every aspect of the guest's and staff's experience. Duties include hiring, training, and scheduling staff, greeting guests, resolving customer complaints, providing
hands-on help to service teams, leading daily pre-shifts with staff. Schedules and leads
monthly Staff Meetings. Establishes and maintains good communication and relationships
with staff. Knows regular customers by name and tracks their preferences. Restaurant
experience in a supervisory or management role strongly preferred.

Our Performance Expectations are:
The Restaurant Manager is responsible for every aspect of the guest's and staff's experience.
The Restaurant Manager reports to the General Manager of Aloha Mixed Plate.
Hires and oversees training and performance reviews for dining service staff, following
the standards set for each outlet and using the passport as a base guide
Schedules staff based upon anticipated volume and coordination of balanced service
teams
Adjusts environment, music and lighting, and temperature as needed to maintain the
appropriate atmosphere and service levels
Resolves any customer complaints that are "passed up" from staff and/or asks for help
from the Restaurants General Manager or Partner
Provides hands-on help if needed by any of the service teams, including facilitating the
resolution of conflicts between or within teams
Greets guests and delivers the aloha experience to each
Knows regulars by name and tracks their seating and dining preferences
Passes all training requirements required of front line staff at server, host, and busser
positions within 6 months
Is able to prepare all specialty beverages according to Aloha Mixed Plates specifications
Maintains inventory of service products, glassware, silver, uniforms
Leads service staff in cleaning and maintaining of all front of the house areas, furniture,
equipment and fixtures, coordinating with the Chef and cleaning crew
Updates Point of Sale systems as needed
Leads daily pre-shifts and schedules monthly staff meetings
Establishes and maintains good communication and a positive working relationship with
Restaurant Managers, General Manager, Chef and Back of the House staff

The Success Patterns for this position are:
Restaurant experience in a supervisory or management role strongly preferred
Has worked in a high-end restaurant service environment
Has an appreciation for and working knowledge of really good local food
Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives
results
Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
Has the ability to design, implement, and to continuously improve the systems and
procedures that lead to success
Has experience in the training and development of staff members
Is self-directed and able to work independently, as well as be an integral member of the
management team
Has the ability to deliver the Aloha Mixed Plate Experience to every customer.
Likes to work holidays, weekends, events, and other peak periods of the restaurant
Business

Successful Candidates will have the following Personal Characteristics:
Leadership style consistent with Na Hoaloha Ekolu team management
An outgoing personality who can create and build energy around them
Excellent verbal and written communication skills
Passionate about great food and great service
Excellent planning, organization, and coordination skills
Comfortable making decisions and problem solving. Can handle complexity and paradox
High level of interest in learning about food, people, and business
Possesses strong interpersonal skills and able to work easily with diverse people and groups



Job Posted by ApplicantPro

  • Floor Manager

    2 weeks ago

    Lahaina, United States Na Hoaloha Ekolu Full time $60,000 - $70,000

    Job DescriptionJob DescriptionAloha Mixed Plate, an iconic local style restaurant established 30+ yrs ago in Lahaina. It's now open at its original location on Front Street. Serving delicious local food at affordable prices, we are excited to serve our local community and visitors. The location with its million dollar view is a great place to call work...

  • Floor Manager

    3 weeks ago

    Lahaina, United States Na Hoaloha Ekolu Full time

    Job DescriptionJob DescriptionAloha Mixed Plate, an iconic local style restaurant established 38 yrs ago in Lahaina, has reopened at its original location on Front Street. Serving delicious local food at affordable prices, we are excited to serve our local community and visitors. The location has a million dollar view and is a great place to call work with...

  • Event Operations Manager

    1 month ago

    Lahaina, United States Encore Full time

    Encore Event Operations Manager - Ritz Carlton Kapalua Lahaina, Hawaii Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to...

  • Restaurant Manager

    2 months ago

    Lahaina, United States Marriott Full time

    Additional Information Outlet ManagerJob Number 24107548Job Category Food and Beverage & CulinaryLocation Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if...

  • Restaurant Manager

    4 weeks ago

    Lahaina, United States Marriott Full time

    Additional Information Outlet ManagerJob Number 24107548Job Category Food and Beverage & CulinaryLocation Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if...

  • Restaurant Manager

    3 weeks ago

    Lahaina, United States Marriott Full time

    Additional Information Outlet ManagerJob Number 24107548Job Category Food and Beverage & CulinaryLocation Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if...

  • Store Manager

    3 days ago

    Lahaina, United States SEPHORA Full time

    Company Overview:At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of...

  • Luau Operations Manager

    2 weeks ago

    Lahaina, United States Na Hoaloha Ekolu Full time

    Job DescriptionJob DescriptionOur award winning Old Lahaina Luau is a well-established business on Maui for 38 yrs. We thrive on sharing the Hawaiian culture through food and dance with our 350 guests, 7 nights a week! We are seeking highly motivated, with attention to detail staff members to join our team. We offer a great working environment to those who...

  • Luau Operations Manager

    2 weeks ago

    Lahaina, United States Na Hoaloha Ekolu Full time $60,000 - $65,000

    Job DescriptionJob DescriptionOur award winning Old Lahaina Luau is a well-established business on Maui for 38 yrs. We thrive on sharing the Hawaiian culture through food and dance with our 350 guests, 7 nights a week! We are seeking highly motivated, with attention to detail staff members to join our team. We offer a great working environment to those who...

  • Luau Operations Manager

    2 weeks ago

    Lahaina, United States Na Hoaloha Ekolu Full time $60,000 - $65,000

    Job DescriptionJob DescriptionOur award winning, Old Lahaina Luau is a well-established business on Maui for 38 yrs. We thrive on sharing the Hawaiian culture through food, dance and aloha with our 350 guests nightly. We are seeking highly motivated, with attention to detail individuals to join our team. We offer a great working environment with excellent...

  • Melin Retail Assistant Store Manager- Lahaina

    3 months ago

    Lahaina, United States OluKai-Kaenon-melin-Roark Full time

    Job DescriptionJob DescriptionSalary: $26-$28Company Overview At melin we believe that with more thought, time and care invested into how we make ourproducts that we can actually extend the life of our hats and the adventures we take them on.We are looking to expand our internal family and are seeking one incredible human capable ofexcellence in a...

  • Keyholder

    3 months ago

    LAHAINA, United States LILLY PULITZER Full time

    Job Type: Regular Lahaina, HI - Whalers Village, Lilly Pulitzer StoreHawaii Job Description The Keyholder has responsibility for assisting with the daily operation of the Lilly Pulitzerâ retail store. This includes sales, serving the customer, and safeguarding the assets of the store. The following specific responsibilities supplement the overall...

  • OluKai Retail Associate- Lahaina

    2 months ago

    Lahaina, United States OluKai Full time

    **OluKai Retail Associate- Lahaina** Retail- OluKai Lahaina, Hawaii Minimum Experience **Entry-level** As the OluKai Retail Associate, or Huakai which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the...

  • Prep Cook

    1 month ago

    Lahaina, United States Na Hoaloha Ekolu Full time

    The ideal candidate for this position: •Culinary experience in a supervisory or training role required with a minimum 1 year •Is supportive and assists with all aspects of the kitchen functioning as a team •Assists in overseeing the training and performance of the team in terms of consistency, quality and technique in adherence to the company and Hui...

  • Housekeeper - Kahana Falls Resort

    4 months ago

    Lahaina, United States Capital Vacations Full time

    Job Description - Non-Exempt Position Title:  Housekeeper Reports To:  Department Management/Resort Management FLSA Status:  Non-Exempt Purpose The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service. Principal Duties and Responsibilities ...

  • Prep Cook

    3 weeks ago

    Lahaina, United States Na Hoaloha Ekolu Full time

    Job DescriptionJob DescriptionThe ideal candidate for this position:• Culinary experience in a supervisory or training role required with a minimum 1 year• Is supportive and assists with all aspects of the kitchen functioning as a team• Assists in overseeing the training and performance of the team in terms ofconsistency, quality and technique in...

  • OluKai Retail Associate- Lahaina

    1 month ago

    Lahaina, United States Roark Full time

    As the OluKai Retail Associate, or Huaka’i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are a service oriented people pleaser, with...

  • Temporary Sales Associate- TOMMY HILFIGER

    3 months ago

    Lahaina, United States Tommy Hilfiger Full time

    **Temporary Sales Associate- TOMMY HILFIGER - Friends and Family** Lahaina, Hawaii, United States of America Other R25806 ** Share this Opportunity** Shares in the overall responsibility for generating maximum sales potential through upholding high customer service standards, maintaining store appearance, keeping merchandise filled to the appropriate levels...

  • Guest Room Attendant- Kahana Villa

    1 month ago

    Lahaina, United States Yes& Companies LLC Full time

    Job Type Full-time, Part-time Description About Our Company:Soleil Management HI by Yes& was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region. Our staff of professionals is well-versed in the management...

  • Guest Room Attendant- Hono Koa

    2 months ago

    Lahaina, United States Yes& Companies LLC Full time

    Job Type Full-time Description About Our Company:Soleil Management HI by Yes& was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region. Our staff of professionals is well-versed in the management services arena...