OluKai Retail Associate- Lahaina

1 month ago

Lahaina, United States Roark Full time

As the OluKai Retail Associate, or Huaka’i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are a service oriented people pleaser, with a passion for premium products as well as the ever-evolving retail industry.

We have the following position(s) open for this role:

Full Time (32 or more hours per week) - 2

Part Time (19 or less hours per week)- 1

Position responsibilities include but are not limited to:

In order to be successful, candidates should possess the following:

Ability to engage with new customers and build immediate and lasting rapport. Personalize customer connections by providing the highest level of hospitality and customer service.

Be a storyteller, sharing the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being.

Be an expert on OluKai’s product lines, a champion for quality and authenticity, stay current on fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.

Ability to independently problem solve and resolve customer issues while maintaining a spirit of Aloha, even in high stress situations. Collaborate with leadership team to communicate customer feedback, and demonstrate ability to independently problem solve and resolve customer concerns in an organized fashion.

Ensure the retail floor is always premium and tells a story. Maintain store concepts & visual standards. Assist with back of house duties including receiving and placing product.

Develop and implement plans and strategies to exceed sales goals at both the store and within overall brand.

Manage inventory and ensure the retail store is well-stocked at all times

Support and promote the Point-of-Sale process in all areas of register procedure, protocol and policies.

Ability to independently open and close the store as a key holder upon Manager approval.

Be a brand ambassador for OluKai. Participate in local events, giveback programs in collaboration with Marketing. Collaborate with Marketing to program ambassador content, presentations and performances at the store.

We are looking for someone with the following skills and qualifications:

1 year retail experience preferred

High school diploma or general education degree (GED) required. College education desired

Are confident and motivated by the opportunity to interact with customers while helping them bring their individual styles to life.

Have strong communication, influencing and time management skills.

Enjoy being part of a team environment.

Preferably have previous retail and/or customer service experience.

Have availability and flexibility to work nights, weekends, store openings and closings, holidays to meet the needs of the business.

Can safely lift 30 lbs. and can maneuver throughout the sales floor and stockroom.

We offer a very unique working environment with great company benefits and fringe benefits for this position, including but not limited to team building events, free parking, sales incentive program, complimentary lunch up to $150 month, opportunity for growth.*Bonus and reimbursement opportunities in accordance with plan guidelines, see Human Resources for details*

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch-cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

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