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Store Manager

2 months ago

Lahaina, United States SEPHORA Full time

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.


Your role at Sephora: As a Store Manager, you will be responsible for overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will lead a team of dedicated associates, fostering a positive work environment that encourages growth and development.


Key Responsibilities:

Leading Store Operations and Sales:

  • Oversee daily store operations, ensuring a smooth and efficient client experience.
  • Develop and implement strategies to drive store sales and increase profitability.
  • Coordinate and oversee sales and profitability, performance, service, and operations.


Team Leadership and Development:

  • Lead, coach, and motivate a team of associates to meet or exceed sales targets.
  • Conduct performance appraisals, manage employee development and provide ongoing feedback.
  • Manage the leadership team, ensuring effective collaboration and achievement of store goals.


Client Satisfaction and Service:

  • Ensure high levels of client satisfaction through excellent service.
  • Handle client complaints and provide appropriate solutions.
  • Work to ensure client loyalty and engagement by supporting client loyalty programs and services.


Store Standards and Compliance:

  • Maintain outstanding store condition and visual merchandising standards.
  • Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
  • Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.


Resource Management:

  • Manage inventory levels to ensure product availability.
  • Allocate resources and handle staffing, ensuring optimal productivity and performance.


Qualifications/Experience:

  • Proven successful experience as a retail manager.
  • 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
  • Strong leadership skills and business acumen.
  • Client management skills.
  • Strong organizational skills.
  • Excellent communication and interpersonal skills.
  • A knack for attracting, identifying, and inspiring employees.
  • Flexible availability to work a retail schedule.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
  • Adherence to Sephora’s dress code and policies in the Sephora Employee Handbook