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Operations Analyst

2 months ago

Charlotte, United States Brightspeed Full time
Job DescriptionJob DescriptionCompany Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web  

Job Description

Brightspeed is looking for an Operations Analyst I to join our team As an Operations Analyst I, you will be responsible for managing facility locate escalations, determining the root cause of a facilities damage, and locate ticket management. Primary job duties involve 811 and locate vendor liaison, prescreening logic development, financial review associated with costs, and expense reduction measures.

As an Operations Analyst I, your duties and responsibilities will include:

  • Analyzing Damage Trends: Researching and analyzing data on damage incidents to the telecommunications network, identifying trends, patterns, and root causes. Utilizing data analysis tools to generate insights and visualizations
  • Supporting Damage Prevention Strategies: Contributing to the development and implementation of data-driven damage prevention programs by researching best practices, identifying high-risk areas, and recommending preventative measures
  • Investigating Damage Incidents: Assisting with the investigation of damage incidents by gathering data, analyzing root causes (e.g., locate failures, construction errors), and documenting findings to support cost recovery efforts
  • Data Management and Reporting: Maintaining accurate data on damage incidents, preventative measures taken, and performance metrics in relevant databases. Generating reports to communicate key findings and recommendations to stakeholders
  • Supporting Cost Recovery Process: Assisting the team with cost recovery efforts by analyzing damage costs, researching responsible parties, and compiling data to support negotiations
  • Stay Current with Industry Trends: Researching and maintaining awareness of evolving technologies, regulations, and best practices in damage prevention within the telecommunications field
  • Collaborating with Team and Stakeholders: Work effectively with damage prevention specialists, other analysts, engineers, and construction personnel to ensure smooth communication and collaboration
  • Auditing vendor invoices and preparing payments, forecasting future costs and accruals
Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

  • 811 experience, locate ticket management experience, screening experience
  • Financial experience along with a telecom background
  • Strong analytical skills with proficiency in data analysis tools (e.g., Excel, data visualization software)
  • Excellent attention to detail and accuracy in data collection, analysis, and reporting
  • Effective communication skills, both written and verbal, to clearly present findings and recommendations
  • Ability to work independently and manage multiple tasks effectively
  • Strong teamwork and collaboration skills
  • Understanding of basic telecommunication concepts
  • Familiarity with damage prevention practices in the construction industry
  • Knowledge of One Call procedures and regulations
  • Working knowledge of Irth, Polaris or other ticket managing system
  • Strong financial base

#LI-RM1



Additional Information

 

 

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

  • Brightspeed’s Privacy Notice for California Residents
  • Brightspeed’s Privacy Notice