Customer Service Representative

1 month ago


Rockford, United States Kelly Obenauf - Farm Bureau Insurance Agency Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Health insurance
  • Paid time off

The Customer Service Representative at The Obenauf Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service activities. We are a family-oriented agency with a high focus on delivering the best service to our clients.

Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry

Responsibilities
  • Provide service to existing clients related to updating policies, taking payments, answering questions, and providing documentation.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service claims.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications
  • Property and Casualty Insurance license for Michigan. If not licensed we can still evaluate and possibly help with the costs of obtaining your license.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills.
  • Have excellent time management skills with a personal accountability mindset.




  • Rockford, United States Byrne Full time

    The CSR will manage the day-to-day account service for Byrne customers interacting with us on our customer portal, youmakebyrne.com. Ensure a high level of satisfaction is reached for all customer and potential customers when transacting with Byrne. Customer Service Representative, Customer Service, Representative, Manufacturing, Retail


  • Rockford, United States Circle K Stores Inc. Full time

    Customer Service Representative Apply at Store 4701425, Rockford IL Posted 2 Days Ago | Job Requisition ID: R446215 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your...


  • Rockford, United States Kelly Obenauf - Farm Bureau Insurance Agency Full time

    Benefits: Competitive salary Health insurance Paid time off Professional Development Job Stability in a growing industry Job Description: The Customer Service Representative at The Obenauf Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily...


  • Rockford, United States Arcadia Solutions, LLC Full time

    **Customer Service Representative** Remote / Value Based Care Clinical Operations / Full-time Due to Covid19 we are working 100% remotely, this includes the hiring process. When it is safe to do so, we will return to a hybrid of onsite and remote work for some positions. **Why This Role Is Important To Arcadia** Our Customer Service Representatives are...


  • Rockford, Illinois, United States Midland States Bank Full time

    Compensation OverviewAt Midland States Bank, the base salary is just one aspect of our comprehensive Total Rewards program. The specific compensation is influenced by various factors including education, skills, internal equity, and experience. This role may also offer additional financial incentives such as short-term bonuses and long-term stock awards....


  • Rockford, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...


  • Rockford, United States Macatawa Bank Full time

    ** Customer Service Representative I - Rockford** **Job Category****:** Branch Banking **Requisition Number****:** CUSTO001891 Showing 1 location **Job Details** **Description** The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer...


  • Rockford, United States Emery Air Part time

    Job DescriptionJob DescriptionEmery Air, LLC at the Chicago-Rockford International Airport is currently looking to hire a customer service representative (CSR) to work a part-time position on 2nd shift. Hours will be Sunday - Tuesday from 1pm - 11pm.Job Title: Customer Service Representative (CSR)Summary:Customer Service Representative will serve as the main...


  • Rockford, United States Emery Air Full time

    Job DescriptionJob DescriptionEmery Air, LLC at the Chicago-Rockford International Airport is currently looking to hire a customer service representative (CSR) to work a full-time position on 1st shift. Hours will be Sunday - Wednesday from 6am - 4:30pm.Job Title: Customer Service Representative (CSR)Summary:Customer Service Representative will serve as the...


  • Rockford, United States Dayton Freight Full time

    Overview Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including...


  • Rockford, Illinois, United States United Service Companies Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position requires a friendly demeanor and a commitment to providing excellent service.Welcoming Guests: Greet guests and visitors with a warm smile and professional attitude.Communication: Answer incoming calls promptly and assist...


  • Rockford, Illinois, United States United Service Companies Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position involves a variety of responsibilities aimed at maintaining high standards of service.Welcoming Guests: Greet guests and visitors with a warm and professional attitude, ensuring they feel valued from the moment they...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryAt Midland States Bank, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Care Specialist, you'll play a critical role in delivering this experience by providing quality service via the telephone.Key ResponsibilitiesAnswering Customer Calls: Respond to inbound...


  • Rockford, United States Speedway MN Full time

    Speedway is seeking to hire a Customer Service Representative / Retail Sales Associate to work part-time or full-time at our Rockford, MN store. We offer a competitive wage, flexible schedules, and in store benefits. Do you enjoy helping people? Can you accurately complete cashier responsibilities? Are you looking for a positive work environment? If so,...


  • Rockford, Michigan, United States Meijer Full time

    About MeijerAs a family-owned business, Meijer is committed to serving people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth, and development. Our company values include a strong focus on customer satisfaction, teamwork, and community involvement.Meijer...


  • Rockford, Illinois, United States Byrne Electrical Specialists Full time

    Customer Relations ProfessionalJob Category: Customer Service Requisition Number: CUSTO001353Job Overview:The Customer Relations Professional will oversee the daily account management for Byrne customers. This role involves collaborating with clients to deliver product insights, technical assistance, and pricing information. The primary goal is to ensure a...


  • Rockford, Illinois, United States Brian Boyer - State Farm Agent Full time

    Job OverviewAs a key member of the Brian Boyer - State Farm Agent team, we are seeking a highly motivated and results-driven professional to join our team as an Insurance and Financial Services Position. This exciting opportunity is ideal for individuals who are passionate about helping others and have a strong desire to succeed in a fast-paced sales...


  • Rockford, United States Speedway MN Full time

    Speedway is seeking to hire a Customer Service Representative / Retail Sales Associate to work part-time or full-time at our Rockford, MN store. We offer a competitive wage, flexible schedules, and in store benefits. Do you enjoy helping people? Can you accurately complete cashier responsibilities? Are you looking for a positive work environment? If so,...


  • Rockford, United States Speedway MN Full time

    Job DescriptionJob DescriptionSpeedway is seeking to hire a Customer Service Representative / Retail Sales Associate to work part-time or full-time at our Rockford, MN store. We offer a competitive wage, flexible schedules, and in store benefits. Do you enjoy helping people? Can you accurately complete cashier responsibilities? Are you looking for a positive...


  • Rockford, Illinois, United States Family Dollar Full time

    Customer Service RepresentativeFamily Dollar is seeking a Customer Service Representative to provide exceptional customer service and support in a fast-paced retail environment.Deliver outstanding customer service by greeting customers, assisting with merchandise selection, and answering questions about products and services.Process transactions efficiently...