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Customer Service/Services Support Specialist
3 months ago
Are you a dedicated customer service professional with a knack for efficiency and organization? We are seeking a dynamic individual to join our client’s team as a Customer Service Specialist with additional warehouse responsibilities. In this multifaceted role, you'll not only engage with customers to ensure their satisfaction but also handle inventory management, shipping, and receiving. If you thrive in a fast-paced environment, enjoy problem-solving, and have a keen eye for detail, we invite you to apply. Join them and play a pivotal role in enhancing their customer experience while maintaining the smooth operation of their warehouse.
Role & Responsibility:Tasks That Will Lead To Your Success
- Answer incoming calls, assist walk-in customers, and receive faxes and e-business orders to quote price and availability and 3rd party products.
- Be a liaison between customer, factory, and local salespeople.
- Participate in and promote services such as free delivery and Custom Solutions, our assembly service.
- Acquire a working knowledge of product to answer customer inquiries effectively and directly.
- Coordinate inventory availability between factory and 3 local WNY offices.
- Abide by a 4-hour window: our commitment to respond to customers within 4 hours with an answer or an update.
- Have a working knowledge of functions such as the eDTR (electronic desktop catalog), DEXI Global Purchasing Network, Product Evaluation System, Part Configurator, Service Requests through Flowan.
- Restock products based on pre-set quantities and agreed-upon replenishment schedule.
- Coordinate delivery schedule and assist customers with special requests.
- Utilize appropriate inventory maintenance tools, including Inventory Management Software (IMS)
- Maintain brand image by organizing bins and storage area for product.
- Strictly adhere to all on-site safety requirements
- Communicate and coordinate effectively between customers, salespeople, and inside staff.
- Provide continuous support for customer needs by building working customer relationships.
- Schedule and perform regular VMI or consigned inventory audits.
- Schedule and maintain a delivery program with planned visits weekly or bi-weekly for select customer groups.
- Promote free tubing delivery to customers and manage delivery schedule appropriately to accommodate for changes in customer demand.
- Ensure the delivery vehicle is maintained in an appropriate manner.
- Accepts all incoming shipments from various carriers, including freight, using a process involving physical check in and electronic documentation, and accuracy assurance measures.
- Acts quickly with any discrepancies and ensures quality and accuracy of product upon arrival into WNY facility.
- Maintains paperwork and documentation for receiving inspections.
- As orders are processing daily, our Warehouse Associate is picking, packing, and shipping, while ensuring the integrity and accuracy of products leaving the facility
- Contacts freight carriers or customers for special pick-up requirements
- Maintains paperwork and documentation for shipment of orders.
- Operates warehouse machines—weight/scale, strapping machine, hose counter, labeling machines, bar code and scanner.
- Performs regular cycle counts of inventory to ensure integrity and accuracy of products.
- Reconciles inventory discrepancies.
- Maintains dust free, clean warehouse environment to keep our high-quality products free of dust and debris.
- Ensures proper storage of all products and equipment.
- Supports overall cleanliness and maintenance of facility to clean standards.
- Passion for developing solid working relationships with customers and coworkers.
- Strong interest in personal development and contributing to a positive work environment.
- Excellent communication skills, verbally and written.
- Ability to work independently as well as with a team.
- Microsoft Office skills including Outlook, Word, and Excel.
- Detail oriented and extremely organized.
