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Senior Customer Service Claims Specialist

2 months ago

East Syracuse, New York, United States Carrier Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Customer Service Claims Specialist to join our team at Carrier. As a key member of our customer service team, you will be responsible for resolving customer claims in a timely and professional manner.

Key Responsibilities
  • Claims Validation and Management: Validate, manage, and maintain tax-exempt certificates according to state and job requirements.
  • Claims Resolution: Submit credits/debits for incorrect tax applications, communicate with credit/collections departments, and process overages/shortages/freight/concessions.
  • Warranty Credit Reconciliation: Track warranty credit from Service Bench to reconcile customer accounts while collaborating with accounting.
  • Customer Communication: Communicate with customers to resolve claims and provide excellent customer service.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and efficiency.
Requirements
  • Education: High School Diploma or GED.
  • Experience: 2 years of work experience in customer service.
  • Skills: Proficiency in Microsoft Office (Excel, Word, Access), strong analytical and problem-solving skills, and excellent communication and interpersonal skills.
Preferred Qualifications
  • Proficiency in SAP: Experience with SAP software is preferred.
  • Business Acumen: Strong business acumen and ability to make sound business decisions.
  • Leadership Skills: Ability to lead and motivate team members to achieve goals and objectives.
About Carrier

Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. We are committed to delivering exceptional customer service and building long-term relationships with our customers.