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Pool Service Supervisor

1 month ago

Austin, United States National Pool Partners Full time
Job DescriptionJob Description

National Pool Partners (NPP) is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. As a growing Company, we are always looking to expand our team with those who display the following characteristics that align with our core values:

  • Positive
  • Customer-centric with a passion for serving others and delivering results
  • Self-starter
  • Reliable and looking to grow in a fast-paced business

As a member of the team, you will enjoy:

  • Working for a dynamic company with a people-first culture
  • Medical benefits including company-paid dental
  • 401k with Company match
  • Tremendous opportunities for growth and development

At this time, we're actively looking for a Pool Service Supervisor and a summary of the role can be found below. If this opportunity aligns with your background, skills and interests, we strongly encourage you to apply and / or share this ad with a member in your network who may be a great fit

This is a role for an experienced Swimming Pool Service Tech with 3+ years experience. This position will be a leadership position culturally within our company. We need a pool professional who wants to use their knowledge and experience to help cultivate a winning team of Pool Service Techs.

Essential Functions:

  • Primary responsibility is a go-to resource for the Service team for operational standards, cultural assimilation, core values, and business technologies used to do the job.
  • Meet with customers to solve issues and provide solutions for their pool, manage elevated customer meetings with care and respect.
  • Assist trainers and managers with the department goals and objectives.
  • The Supervisor is responsible to prepare new pools or troubled pools to get ready for a route.
  • Support the service team with important department priorities.
  • Provide quality control checks at pools, perform follow-ups, and complete CYA drains.
  • Covers routes as needed to ensure all customer pools are serviced weekly.
  • Perform the cleaning and water balance of swimming pools.
  • Empty skimmer baskets and pump baskets.
  • Scrub pool tiles, floors, and walls.
  • Net pool surface to clear out leaves and other debris.
  • Vacuum pool floors and stairs.
  • Clean and backwash pool filters.
  • Check all pool chemical levels and ensure proper pool chemistry at each pool.
  • Add chlorine, acid, and other chemicals to correct the water balance.
  • Visually inspect pool and advise any next steps to the client.
  • Check pool equipment to ensure proper operation.
  • Drive the company vehicle to the customer’s location.
  • Daily walk around and inspection of assigned company vehicle
  • Perform regular truck inspections and notify the mechanic of any issue that arises in real-time.
  • Maintain vehicle equipment, supplies, and chemical stock inventory levels.
  • Complete paperwork and reporting service requirements to management.
  • Communicate to the internal team and with customers through email and messaging applications.
  • Perform other related duties as assigned.

Competencies/Skills:

  • Strong understanding of pool knowledge.
  • Strong understanding of programming from various brands such as Hayward, Pentair and Jandy.
  • Ability to work independently and to plan, organize, and schedule work.
  • Self-motivating with the ability to work efficiently with little oversight.
  • Be willing to communicate and share knowledge and insight with customers tactfully and respectfully while presenting a professional image.
  • Ability to quickly learn new software and mobile applications to communicate with team members.
  • Maintain positive and cooperative working relationships with customers, supervisor, and team members.
  • Dedicated to meeting deadlines.
  • Possess strong customer service skills.
  • Excellent verbal and written communication skills, as well as effective organizational skills.
  • Attention to detail and strong customer service skills.
  • Dependability, punctuality, and trustworthiness.
  • Ability to safely handle and use hand and power tools.
  • Must have valid driver’s license, 3 years verifiable driving history and clean driving record
  • Drive the vehicle safely and in accordance with traffic laws. Understand and carry out written directions.
  • Physically, the position requires walking, standing, kneeling, bending over, and sitting for long periods in an outdoor environment. Ability to lift/carry up to 50 lbs. throughout the day.

Education, Licensure and Experience Requirements:

  • High School Diploma/GED preferred.
  • 3-years pool service experience
  • Technical knowledge and experience in the pool industry.
  • Familiarity with the different manufacturers/brands of equipment such as Hayward, Pentair and Jandy.
  • Proficiency in Microsoft Suite: Pool Brain knowledge preferred.
  • Able to pass a pre-employment background check, drug test, and motor vehicle report.
  • Must have valid driver’s license, 3 years verifiable driving history and clean driving record.
  • Certified Pool Operator (CPO) or other pool certification a plus.

Benefits - We offer best in class benefits including free employee dental insurance, paid vacation, and 401k. We are growing so career development opportunities are available

Compensation – This a salaried non-exempt position is paid weekly. You will be provided paid on the job training and all the tools to be successful.$47K annually

If you want to be a part of something amazing, please apply

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Workforce Diversity is an essential part of our Company ensure our commitment to quality and to the future. We encourage you to apply, whatever your race, gender, color, religion, national origin, age, disability, marital status, sexual orientation, or veteran status. If you need accommodation to participate in the application process, please let us know.