Configuration Manager

4 months ago

Ashburn, United States ESM Full time
Job DescriptionJob Description

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Configuration Manager for an exciting opportunity located in Ashburn, Va.

Job Description and Responsibilities

Exciting opportunity supporting a Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) environment consisting of approximately 75,000 business users using CBP approved Windows or Mac baseline operating systems (OS). The program delivers Engineering, Operations, Cybersecurity, and Service Management in support of a) Windows 10 and Windows 11 platforms managed using Microsoft Endpoint Management solutions, Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune in a hybrid joined Azure and on premises co-managed Active Directory; and b) MacOS environment (MacOS Monterey, Big Sur, Catalina) using the Casper Administration Management (CAM) and JAMF mobile device management system. JAMF leverages on premises Active Directory for the management of devices.

The primary responsibilities of this role include:

  • Implement and adhere to configuration management activities in accordance with Presidential Executive orders, Federal law, CISA Binding Operational Directives, DOD Security Technical Implementation Guidelines, DHS policy and procedures, and CBP policies and procedures.
  • Ensure that workstations and software in the pre-production and test environments are configured to match exactly the CBP production environment, to include performing version control, configuration item identification and tracking, and managing and maintaining the licenses for software and hardware in the testing environment.

Required Knowledge, Skills and Abilities (KSA)

  • Direct experience developing and implementing CM processes
  • Support ServiceNow workflows, end-user communications; coordinate service provisioning and incident/ problem resolution

Desired KSA

  • Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
  • Candidate must communicate effectively with team members, team lead, management, and government customer
  • Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision



Minimum Training, Education, and Certifications

  • Management Analyst; Experience: 3
  • We apply the following substitution guidelines:
    • No diploma plus 2 years' experience equals a High School (HS) diploma
    • HS diploma plus 2 years' experience equals an Associate's degree
    • Associate's degree plus 2 years' experience equals a Bachelor's degree
    • Bachelor's degree plus 2 years' experience equals a Master's degree

Minimum Clearance

  • CBP Background Investigation

Physical Requirements

  • Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.
  • Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.

Additional Requirements

  • Other duties as assigned.

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

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