Family Navigation Manager

Position Summary

At Catholic Charities of Central Colorado, we offer more than a job. We view our work as contributing to the health of our community. We serve people who are experiencing poverty issues, crisis, and instability. When you join our team, you are embarking on an adventure that will give you pride, gratification, and purpose.

We are seeking a Family Navigation Manager to join our dedicated team. This key role involves leading and supervising the Navigation program, while using strengths-based practices to provide voluntary, comprehensive, coordinated services to families facing instability.

Key Responsibilities:

• Oversee Family Navigator Program and Staff
• Provide Client Services & Case Management
• Maintain Documentation & Reporting
• Trainings, Application & Partner Relations

Key Qualifications:

• Minimum of two (2) years of experience working with clients or families
• Supervisory leadership experience
• Bachelor’s degree in a related field
• Proficiency in Spanish or another relevant second language

We offer a comprehensive benefit package including health and wellness benefits, retirement benefits, and a generous time-off package. If you are a relationship-focused, proactive problem-solver with a heart for service and a desire to make a meaningful impact, we encourage you to apply.

Essential Duties

Supervision & Staff Management:

• Provide supervision to Family Navigators and assigned staff, including oversight of data entry, regular review of procedures, performance evaluations, and disciplinary measures
• Participate in Family Connections management team meetings, planning, and decisions.
• Participate in hiring decisions and coordinate onboarding and training of new Family Navigation staff, in collaboration with the Family Connections Director

Customer Service & Case Work:

• Provide friendly, welcoming, and professional customer service to families, community members, and collaborating organizations.
• Assist with client intake, case management, and referrals, including conducting intake screenings and assessments for families seeking homeless prevention support and providing emergency case management efforts as needed.
• Integrate a 2Generation, whole family approach guided by family voice.
• Develop effective case plans with families regarding parenting skills, family barriers and challenges, economic stressors, parent/child relationships, and/or community connectedness. Promote protective factors to families to ensure child safety.
• Follow-up with contacts to assess needs for further referrals and providing resources that may not be available in the community such as financial planning, parenting skills, and communication skills.
• Review and assign requests from the Info and Family Support email box.

Reporting & Documentation:

• Maintain accurate reports and databases on client demographics and services, and report relevant information such as request numbers, completed sessions, and fund allocation to the supervisor.
• Use forms to collect demographic and program information, for appropriate documentation of case plans, recommendations, contacts, assessments, family engagement activities, etc. Assist with tracking expenditures/revenues to comply with program budget.

Training & Partner Relations:

• Participate in local, state, and national meetings and trainings in order to remain current on homelessness, poverty, and related issues. Implement new and ongoing rules and regulations.
• Act as liaison between internal programs and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
• Participate in ongoing trainings and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care.

Competencies

Interpersonal Skills & Communication

• Strong interpersonal and communication skills, including:
• Managing interactions with people in crisis calmly and positively
• Engaging with diverse families and maintaining effective relationships
• Demonstrating flexibility and adaptability

Cultural Awareness & Culturally Appropriate Skills

• Demonstrated commitment to cultural awareness and the ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and community members.

Knowledge, Application & Ongoing Learning

Understanding and commitment to continuous learning in

• Family dynamics, systems theory, domestic violence, and social work theory/practice
• Trauma Informed care principles and practices
• Motivational Interviewing, child development and strength-based family support practices
• Social issues such as poverty, gender bias, domestic violence, alcohol and other substance abuse, child maltreatment prevention
• Cultural and racial diversity, inclusion, and equity.

Community Resources & Case Management Skills:

• Knowledge of community resources and systems, along with strong case management skills to define, collaborate and facilitate goal attainment for staff and clients.
• Commitment to developing community members’ potential, prosperity, and protection

Computer Skills & Attention to Detail

• Proficient computer skills, including word processing and the ability to learn Salesforce & FRCA.Force databases.
• Strong attention to detail, ability to follow directions, and interpret policies and procedures to ensure compliance.

Additional Skills

· Excellent verbal and written communication

· Strong problem-solving and listening skills

· Strong work ethic that exemplifies enthusiasm, teamwork, and self-motivation.

· Proven self-starter, able to work independently, efficiently, effectively, and multitask in a fast-paced environment.

Work Environment

• A majority of the assigned duties are performed in an office environment.
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of this position.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

Education & Language:

Bachelor’s degree in Human Services, Social Work or related field is preferred

Fluent in English; advanced proficiency in Spanish or another relevant language is preferred

Experience:

Minimum of two years of full-time experience working directly with clients or families

At least one year supervisory or team leadership experience

Additional Requirements:

Willingness and ability to work within the established structure of Catholic Charities.

Transportation and valid driver’s license required.

Compensation

• The salary range for this position is $21.00-$25.00 per hour. Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring.

Position Classification & Schedule

• Nonexempt
• Full Time: 40 hours per week
• Schedule: Monday - Friday 8:00 am - 4:30 pm
• Occasional evenings and weekends are required to accommodate family schedules, meetings, and special events.

Benefits

• Paid Leave
  • 17 holidays (approximate) annually
  • 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority according to policy.
  • Spiritual Enrichment (2 hours monthly)
  • Your Birthday
• Health & Wellness Benefits
  • Employee Assistance Program
  • Dental Insurance
  • Medical Insurance
  • Vision Insurance
  • $2,000 Dependent Life Insurance for spouse and each eligible child
• Income Protection
  • Short-term Disability Insurance after 30 days of employment
  • Long-term Disability Insurance after 6 months of employment
  • Workers’ Compensation Insurance
  • Life Insurance
  • $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance
• Retirement Benefits
  • Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
  • 403(b) Tax Deferred Annuities (TDAs)
• Other: Public Service Loan Forgiveness

Equal Employment Opportunity

Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.

Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.

This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.