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Call Center Representative

3 months ago

Denver, United States Promotion Pia Full time
Job DescriptionJob DescriptionDescription
Job Title: Call Center Representative


Location: Denver, CO
Department: Customer Service
Reports to: Call Center Supervisor/Manager


Job Summary:
We are seeking a motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will have strong communication skills and the ability to handle a high volume of inbound and outbound calls with a focus on providing exceptional customer service. As a Call Center Representative, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.




Key Responsibilities
  • Answer inbound calls from customers and address their needs and inquiries professionally.
  • Make outbound calls to follow up on customer inquiries or provide information.
  • Provide accurate and timely information to customers regarding products, services, billing, and account issues.
  • Resolve customer complaints and escalate issues to the appropriate department when necessary.
  • Maintain a high level of product and service knowledge to assist customers effectively.
  • Input and update customer information in the company's CRM system.
  • Adhere to call center scripts and guidelines to ensure consistent service delivery.
  • Participate in training sessions and stay informed about new products, services, and procedures.
  • Perform other related duties as assigned.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; some college education preferred.
  • Excellent verbal and written communication skills.
  • Ability to handle a high volume of calls while maintaining a positive and professional attitude.
  • Strong problem-solving skills and attention to detail.
  • Proficiency with computer systems, including MS Office and CRM software.
  • Ability to work in a fast-paced environment and adapt to changing procedures and customer needs.
  • Ability to work flexible hours, including evenings and weekends, as needed.

Benefits
  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, dental, and vision coverage.
  • Paid time off, including vacation and holidays.
  • Opportunities for professional development and career growth within the company.
  • Vibrant work environment in Miami, offering cultural diversity and exciting lifestyle opportunities.