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Workforce Management Analyst, Full-Time

1 month ago

Madison, United States Bend Health Full time
Job DescriptionJob Description

Position is remote.

Who we are:

Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier, healthier lives while ensuring stigma, costs, and logistics are no longer barriers. Come and be part of a fun, collaborative, supportive, motivated, and data-driven team creating the first scalable and integrated model in mental healthcare for kids and teens. Help shape the future of pediatric mental health and bend the healthcare system to work better for everyone.

Today's world can be intense and stressful, and it's taking an unprecedented toll on kids, teens, and families. Bend Health's collaborative care model relies on therapy to help families manage the ups and downs of everyday life. These challenges could involve managing emotions, challenging negative thinking, and reducing stress and anxiety.

We are looking for a full-time, Workforce Management Analyst - who is a seasoned leader experienced in scaling best practices of virtual care across operations and care teams. This position reports to the EVP of Operations.

What you'll do:

  • Manage capacity according to current and forecasted membership demands on care team supply.
  • Create models which incorporate both operational and financial variables in order to achieve business and care operational outcomes.
  • Responsible for ensuring practitioners hours of availability and openness for assignment, based on available capacity, is accurate.
  • Conduct demand planning for high-volume positions such that care plan success metrics for membership are able to be consistently met (behavioral care managers and coaches)
  • Conduct demand planning for specialized roles with state-specific licensure requirements such that there are no gaps in coverage across our 50 state network.
  • Communicate frequently with providers to confirm assumptions on availability, capacity, and licensure
  • Manage PTO decisions for the care team such that the target provider capacity is maintained through high-demand periods

Who you are:

  • Bachelor's Degree in a business area or health administration field
  • 2+ years experience with Microsoft Excel (Pivot Tables, formulas)
  • 2+ years of workforce management experience (i.e. responsible for scheduling, call volume monitoring and adjusting, determining and communicating work schedules and resources for call queues, consulting with call operations, etc.)
  • Financial operational experience
  • Characteristics
    • Great at anticipating risk
    • Has a great sense of responsibility over driving business results
    • Warm and engaging communication style
    • Organized and excited by a dynamic environment
    • Passionate about helping kids and teens achieve goals

The salary range for United States residents is $65K - $80K/year + bonus. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Bend Health offers a comprehensive benefits package, incentive and recognition programs, equity, and 401k contribution (all benefits are subject to eligibility requirements). Come join us to expand access to quality mental health care for kids, teens, and families

We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with third-party job hosting sites. If you are applying for a position with us, we will always take the following steps:

  • We will only email you from the @bendhealth.com domain

  • Our screenings and interviews will be via phone or Zoom/Google Meets Video - Never chat or instant message

  • We will not send you a check until you are actively employed

  • We will never ask you for personal payment or require you to purchase equipment

We are here to help if you have any questions or concerns about a job posting. Please reach out directly to hiring@bendhealth.com for inquiries. Thank you again for your interest and we look forward to connecting with you

At Bend Health, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.