Account Manager
2 weeks ago
Job Summary
Reporting to the Vice President of the Distributor Group the Account Manager is an in-office position that will play a crucial role in managing the sales and rental process in the Safety Equipment Division. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for providing exceptional customer service.
This position is working full-time, on site Monday-Friday 8:30am-5pmSalary: $70-90K annually
Responsibilities
- Manage existing and new accounts, assisting customers with product sales and rentals via phone and email and in person visits
- travel limited to about 1x per month, all travel located in the North East and usually does not require overnight stay.
- Provide excellent customer service by addressing client inquiries, concerns, and technical support in a timely and professional manner.
- Assist clients in identifying project requirements by reviewing contract site plans and specifications
- Communicate to customer technical product details based on project application.
- Candidate must have a technical aptitude to become proficient in the technical aspects of Product lines.
- Coordinate with the sales team to identify equipment availability, pricing, and terms for rental or purchase.
- Prepare and process rental and sales orders accurately and efficiently.
- Collaborate with the operations team to ensure timely delivery and pickup of equipment to/from clients.
- Daily coordination in our software systems.
- Assist in marketing efforts by promoting available products.
- Stay updated on industry trends, equipment specifications, and pricing to effectively advise clients and make informed recommendations.
- Participate in sales meetings, training sessions, and industry events as required.
- Adhere to company policies, procedures, and safety guidelines at all times.
- Other duties as assigned.
- Bachelor’s degree.
- Previous experience in sales, customer service, or rental coordination within the construction and/or transportation industry is highly desirable.
- Strong communication skills, both verbal and written, with the ability to interact effectively with clients, colleagues, and vendors.
- Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with SAP B1 or other ERP a plus.
- Technical aptitude and/or ability to review contract site plans, technical specifications and product drawings.
- Detail-oriented with a high level of accuracy in data entry and contract preparation.
- Ability to work independently as well as part of a team, demonstrating flexibility and adaptability.
- Knowledge of safety/construction/transportation equipment and terminology a plus.
- Valid driver’s license with a clean driving record
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