Regional Manager

3 weeks ago

Washington, United States Chapman Management Group Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Under the direction of the Vice President/Operations Manager, the Regional Manager is responsible for the overall operations of each community in his/her portfolio, which is typically six to ten communities. Our Regional Managers are strong, dynamic team leaders with a passion for employee engagement and a strong focus on coaching performance that drives resident satisfaction and financial results. As a Regional Manager, you will provide direction to your property management leadership team and will be accountable for your portfolios overall business results which include an emphasis on customer service, employee performance, and the implementation of corporate initiatives.
As a Regional Manager, your days will be full, fast-paced, and challenging. You will monitor a wide array of performance metrics, implement strategies to meet operational and leasing goals, analyze and respond to changing market conditions, and identify areas for improvement. You will direct operational, sales, and maintenance initiatives throughout your portfolio, exemplifying Chapman Managements brand each and every day by thinking like an owner and ensuring that your team members have the resources they need to be successful and to deliver on our resident commitments.
At Chapman, being a leader is much more than sitting in an office directing others from behind a computer screen; we believe in leading by example and walking in the shoes of the people you manage. To be a successful Regional Manager, you will spend more time in the field than in the corporate office walking your communities with Property Managers and Maintenance Supervisors and supplementing your already robust knowledge of your communities, competitors, and market conditions with direct feedback and input of all on-site team members. You will also leverage your strengths in relationship building on a daily basis, partnering with colleagues across all levels and departments of the organization (Facilities, Investments, HR, Capital/Renovation, etc.) with the shared goal of maximizing the potential of asset performance and property employees in your portfolio.

Essential function/Responsibilities: duties include but are not limited to the following:
  • Work with the VP/Operations Manager and Property Managers to identify property goals and objectives and assist in execution of such goals
  • Implementation of effective cost control, revenue maximization and delinquency management procedures
  • Work with Leasing/Property Managers on marketing plans and initiatives to drive qualified traffic to the communities
  • Effectively maximize rental income which will result in high occupancy through the leasing staff and personal efforts (i.e. continued audits of rent roll, submission of timely recertifications, rent increase requests, market analysis)
  • Ensure all required weekly, monthly and quarterly reports are reviewed and completed accurately and in a timely manner. Both internal and external reporting requirements.
  • Tracking of incident reports both property and employee related
  • Tracking of required agency audits and responses. (Referring to DCHA, insurance inspections, etc.)
  • Conduct quarterly talent management discussions with the staff
  • Conduct regular team meetings with the staff
  • Coordinate with Compliance department for ongoing audit compliance
  • Coordinate with onsite security personnel to improve security operations
  • Provide support working with Tenant Associations
  • Train and motivate associates to achieve all leasing and customer satisfaction goals
  • Conduct regular (at least quarterly) site visits to ensure all aspects of the community look good and are in compliance of our Neat, Clean and Working guidelines
  • Lease violation monitoring and tracking to ensure site team are sending out violations and applicable charges are added to the appropriate accounts.
  • Maintain thorough product knowledge on all properties and that of major competition through site visits and market research
  • Work with Regional Maintenance Manager/ Director of Maintenance on all areas concerning the upkeep and maintenance of the portfolio and the apartment homes
  • Make recommendations on Capital Expenditures and assist with obtaining bids as needed
  • Make recommendations to VP/Operations Director/Accounting Director/ CFO on all pricing, concession and renewal strategies
  • Collaborate with Leasing/Property Managers to ensure all paperwork and leases are completed accurately and in a timely manner
  • Attract and recruit high caliber talent so that there is always bench strength
  • Enforce all established policies and procedures are within the Company's guidelines
  • Violation oversight to ensure all violations are cured timely and no abatements due to failed inspections are in place.
  • Budget analysis and ability to provide monthly detailed commentary on variances to budget with plan of action for how to get back on track to meet budget expectations.
  • Actively work with site teams and agencies to improve quality of life at the communities by participating in after-hours events. (Ex. Back to school events, resident meetings, turkey giveaways, etc.)
  • Complete all other duties as required by Chapman Management
Requirements:
- Minimum of 2+ years property management experience
- BA in related Business or Hospitality Field
- Previous supervisory experience
- Proficiency with MS office suite - Outlook, Word, and Excel
- Entrata software knowledge
- Strong knowledge of electrical, plumbing, carpentry, and building mechanical systems
- Strong organizational, verbal and written communication skills are a must
- Must be on call during non-business hours for any emergencies which may arise
- Must be able to work both independently and with a team
- Must be able to multitask and thrive in a fast-paced, constantly changing environment
- Familiarity with housing laws, especially affordable housing(LIHTC), is a must

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