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Director of Volunteer Services

3 months ago

Indianapolis, United States Society of St. Vincent de Paul Archdiocean Council of Indianapolis, Inc Full time
Job DescriptionJob Description

Society of St. Vincent de Paul (SVdP) Indianapolis is a volunteer-supported non-profit that provides services to the unsheltered and individuals and families in need throughout Central and Southern Indiana. There are a number of volunteer opportunities across the SVdP Council that require excellent communication, coordination, and planning to support a positive volunteer experience. The Director is responsible for leading the recruitment, training, and retention of volunteers, managing the volunteer coordinators, as well as the functionality of the volunteer database.

Key Responsibility #1: Organizational Leadership

  • Understand, implement, and effectively communicate the mission and strategic direction of SVdP

  • Actively participate as a member of the SVdP leadership team

  • Manage the Volunteer Coordinators at each major facility

  • Directly engage and empower volunteers to assume leadership roles within SVdP programs

  • Work collaboratively across all departments to identify available opportunities and needs for volunteers

  • Promote respectful, open, and trustworthy relationships with internal and external stakeholders

  • Oversee the review of departmental policies, procedures, and job descriptions

  • Supervise volunteer coordinators, providing coaching, direction, and feedback as needed

Key Responsibility #2: Volunteer Recruitment and Retention

  • Oversee and direct the volunteer recruitment strategy for St. Vincent de Paul’s programs including updating volunteer postings on all relevant platforms, website and marketing brochures

  • Attend volunteer recruitment fairs and events and provide support to St. Vincent de Paul conferences hosting service fairs

  • Engage with community organizations representing various cultural and ethnic populations served by St Vincent de Paul to promote volunteerism

  • Lead the volunteer recognition efforts during the annual Volunteer Appreciation week and throughout the year

  • Communicate volunteer updates across the organization on a regular basis

Key Responsibility #3: Volunteer and Staff Engagement

  • Be present on site at each facility multiple times per week to maintain accessibility to volunteers, receive feedback and build engagement

  • Directly communicate with, inform, inspire, and continuously acknowledge the important roles of each volunteer and direct report

  • Collaborate with all departments to support an organized, engaged, and rewarding experience for volunteers which allows them to participate in SVdP’s mission, ensuring a team atmosphere between SVdP staff and volunteers

  • Actively seek feedback and input from new and experienced volunteers and incorporate feedback into process improvement

  • Hold regular team meetings with the volunteer coordinators and other key individuals (ie. lead volunteers, and facility operations staff as needed), to strategize and provide support

  • Understand and actively engage in the various volunteer tasks at each facility in order to lend support as needed and to maintain familiarity with the volunteer tasks

  • Prepare the volunteer coordinators, lead volunteers, and operations staff with information about scheduled volunteer groups including the history of service and the intention motivating their volunteerism

Key Responsibility #4: Volunteer Database, Scheduling, and Reporting

  • Develop expertise with the Salesforce Volunteer Module and be an ambassador for its function and benefit

  • Serve as the primary administrator for the Salesforce Volunteer Module, maintaining volunteer campaigns, jobs, and recurring schedules

  • Oversee volunteer verification requirements and reporting as needed for external groups

  • Actively manage volunteer groups

  • Define, monitor, and update volunteer activities and roles within the Salesforce Volunteer Module

JOB REQUIREMENTS:

  • Bachelor’s degree preferred

  • Previous experience in volunteer management or nonprofit work is preferred

  • Excellent communication and presentation skills

  • Computer skills including cloud-based services

  • Salesforce or other CRM experience preferred

  • Proven leadership and supervisory skills

  • Valid IN driver’s license and auto insurance