Volunteer Engagement Representative III

3 weeks ago


Indianapolis, Indiana, United States American Red Cross Full time
Job Description:

As a Volunteer Engagement Representative III at the American Red Cross, you will play a critical role in implementing and executing programs and services that further the engagement of volunteers. This position requires a strong understanding of volunteer management principles and practices, as well as excellent communication and interpersonal skills.

Key Responsibilities:
  • Contribute expertise and serve as a resource for volunteer engagement best practices.
  • Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area.
  • Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
  • Responsible for development of a thorough volunteer needs assessment for assigned area.
  • Meet with stakeholders and ensure alignment of established goals to volunteer needs.
  • Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results.
  • Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
  • Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources.
  • Provide support and guidance to volunteer trainers and ensures training is thorough and documented.
  • Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
  • Train and lead screening and training team volunteers.
  • Serve as Point-of-Contact to the Volunteer Intake Processing Center.
  • Assist in screening and referring prospective volunteers.
  • Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate.
  • Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.
Requirements:
  • Bachelor's degree required.
  • Minimum of 5 years of related experience.
  • Volunteer Management experience preferred.
  • Ability to work on a team.
  • Excellent oral and written communication skills.
  • Strong interpersonal and presentation skills.
  • Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.
  • Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.


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