Senior Customer Supply Chain Account Manager

4 weeks ago

San Jose, United States Vander-Bend Manufacturing, Inc Full time
Job DescriptionJob Description

Senior Customer Supply Chain Account Manager
Full-time / Permanent
Salaried $125K - $160K
Onsite

*We are not accepting candidates from third party agencies.

About Us:
Vantedge Medical is the premier metals-based med-tech solutions partner from concept to full-scale manufacturing. We are at the forefront of precision engineering and innovation, specializing in the development and manufacturing of vital components for medical markets such as Robotic Assisted Surgery, Orthopedics, Surgical Instruments, Dental, and more. Our teams work in unison, collaborating and problem-solving to serve the manufacturing needs of the top Medical Original Equipment Manufacturers (OEMs) around the globe. Making a difference in the lives of patients and their families drives us to go above and beyond every day. With a steadfast commitment to advancing medical technology, we take immense pride in the work we do – and have a lot of fun doing it.

About this Opportunity:

As a contract manufacturer in the Medical Device space, the Senior Customer Supply Chain Account Manager is responsible for managing the order fulfillment cycle from RFQ through delivery per customer requirements our manufacturing capabilities. This position provides a single point of contact and a high level of service to Vantedge Medical’s customers. This position must have a robust knowledge of the company’s operational processes and capabilities to project manage their deliverables through the business to success. This role integrates the functions of customer management with supply chain, which is essential for ensuring smooth operations and customer satisfaction.

Responsibilities:

  • Acts as the voice of the customer in leading and prioritizing tactical and strategic initiatives for the Customers they are assigned.
  • Project managing deliverables and collaborating across all functions: planning, engineering, manufacturing, purchasing, shipping, quality, outside processing and expeditors to ensure Quality and On Time Delivery of products the 1st time shipped.
  • Responsible for driving Customer Scorecard Key Performance Indicators (KPIs) and customer success initiatives to consistently provide positive customer relations and superior service through improved scores.
  • Provide excellent customer service by recognizing and responding appropriately to internal and external customer requests in an efficient and timely manner. Ability to handle and solve complex customer interactions.
  • Processes requests for quotes and initiates order placement.
  • Processes customer change requests and reviews customer open order reports.
  • Investigates and resolves problems related to new orders, shipments of products, discrepant material, and billing.
  • Maintains customer records and associated databases through their portals/platforms, where applicable.
  • Coordinates on sales opportunities within current or new customers with the associated Strategic Account Director(s).
  • Verify and communicate monthly sales/Customer forecasts/targets to finance department.
  • Responsible for managing schedule changes to maintain the on-time delivery KPI. May require working with the Planning department to change the manufacturing work order and customer commit dates for customer pushouts, pull ins and or cancellations to match newly negotiated delivery dates.
  • Follows prescribed policies and procedures when making decisions. Must have the ability to evaluate and problem solve issues quickly especially when they are outside the scope of any formal procedure. Unsound decisions may result in critical delays in scheduling and/or may jeopardize overall customer service.

Requirements / Skills:

  • Requires minimum 4yr degree: Supply Chain, Project Mgmt., Business Mgmt., Communications
  • Or minimum 10 years of experience as an Account/Program Manager for a contract manufacturer in a heavy operations and customer service-oriented field.
  • Must understand manufacturing/operations.
  • Must have strong analytical skills and be strong in excel and Microsoft office.
  • Must be a strong and effective communicator – both written and oral
  • Must have basic project management skills.
  • Must possess a strong sense of ownership and urgency and thrive in a fast-paced environment.
  • Excellent presentation skills and active listening abilities.
  • Strong problem-solving skills.
  • This role must be onsite as it interacts with all functions throughout the company on a regular basis to support assigned customers.
  • This position will require close visual acuity to perform activities such as: preparing and analyzing data/figures, viewing a computer terminal and extensive reading.

  • Lead Customer Supply Chain Account Executive

    3 days ago

    San Jose, California, United States Vander-Bend Manufacturing, Inc Full time

    Job OverviewPosition: Senior Customer Supply Chain Account ManagerEmployment Type: Full-time / PermanentSalary Range: $125K - $160KWork Arrangement: OnsiteCompany Overview:Vander-Bend Manufacturing, Inc. is a leading provider of metals-based medical technology solutions, offering services from initial concept through to large-scale production. We excel in...

  • Lead Supply Chain Account Manager

    3 days ago

    San Jose, California, United States Vander-Bend Manufacturing, Inc Full time

    Job OverviewPosition: Senior Customer Supply Chain Account ManagerType: Full-time / PermanentSalary: $125K - $160KLocation: OnsiteCompany Overview:Vander-Bend Manufacturing, Inc. is a leading provider of innovative metal-based solutions, specializing in the design and production of critical components for various industries, including medical technology. Our...

  • Lead Supply Chain Account Manager

    1 week ago

    San Jose, California, United States Vander-Bend Manufacturing, Inc Full time

    Job OverviewPosition: Senior Customer Supply Chain Account ManagerType: Full-time / PermanentSalary: $125K - $160KLocation: OnsiteCompany Overview:Vander-Bend Manufacturing, Inc. is a leading provider of metals-based medical technology solutions, specializing in precision engineering and innovative manufacturing processes. We focus on creating essential...

  • Senior Manager, Supply Chain Operations

    11 hours ago

    San Jose, California, United States Antora Energy Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Material Planning & Inventory Management to oversee and manage our company's inventory operations. The ideal candidate will have extensive experience in inventory management, a strong analytical mindset, and exceptional leadership abilities.Key ResponsibilitiesStrategic Planning: Develop and...

  • Senior Supply Chain Planner

    3 weeks ago

    San Jose, United States LHH Full time

    Senior Production PlannerLocation: San Jose, CAAbout the Role:The Senior production Planner plays a critical role by developing and maintaining reliable production schedules for the specified department/product line. This position is responsible for coordinating and optimizing the flow of materials, resources, and manpower to meet customer demands, minimize...

  • Senior Supply Chain Planner

    4 days ago

    san jose, United States LHH Full time

    Senior Production PlannerLocation: San Jose, CAAbout the Role:The Senior production Planner plays a critical role by developing and maintaining reliable production schedules for the specified department/product line. This position is responsible for coordinating and optimizing the flow of materials, resources, and manpower to meet customer demands, minimize...

  • Senior Supply Chain Planner

    4 days ago

    san jose, United States LHH Full time

    Senior Production PlannerLocation: San Jose, CAAbout the Role:The Senior production Planner plays a critical role by developing and maintaining reliable production schedules for the specified department/product line. This position is responsible for coordinating and optimizing the flow of materials, resources, and manpower to meet customer demands, minimize...

  • Senior Supply Chain Planner

    3 weeks ago

    San Jose, United States LHH Full time

    Senior Production PlannerLocation: San Jose, CAAbout the Role:The Senior production Planner plays a critical role by developing and maintaining reliable production schedules for the specified department/product line. This position is responsible for coordinating and optimizing the flow of materials, resources, and manpower to meet customer demands, minimize...

  • Senior Supply Chain Manager

    3 days ago

    San Francisco, California, United States Diamond Foundry Full time

    Diamond Foundry Inc. is at the forefront of revolutionizing the thermal limitations in cutting-edge technology sectors such as AI, cloud computing, electric vehicle power systems, and advanced wireless communications. We have successfully developed the world's first single-crystal diamond wafers and are committed to integrating diamonds into every chip. As a...

  • Senior Supply Chain Strategist

    1 week ago

    San Jose, California, United States Renesas Full time

    Company OverviewRenesas is recognized as a leading global semiconductor enterprise, dedicated to fostering a safer, healthier, and more sustainable world. Our mission is to enhance intelligence at every endpoint by providing innovative product solutions across automotive, industrial, infrastructure, and IoT sectors.Our extensive product range includes...

  • Senior Supply Chain Manager

    1 week ago

    San Francisco, California, United States Diamond Foundry Full time

    Company Overview: Diamond Foundry Inc. is at the forefront of addressing the thermal challenges that underpin some of the most innovative sectors today, including artificial intelligence, cloud computing, electric vehicle power systems, and advanced wireless technologies. We have pioneered the production of the world's first single-crystal diamond wafers and...

  • Senior Supply Chain Manager

    1 week ago

    San Francisco, California, United States Diamond Foundry Full time

    Company Overview: Diamond Foundry Inc. is at the forefront of addressing the thermal challenges that underpin today's most innovative technology sectors, including AI & cloud computing, electric vehicle power systems, and advanced wireless communications. We have pioneered the production of the world's first single-crystal diamond wafers and are committed to...

  • Senior Supply Chain Strategist

    3 days ago

    San Jose, California, United States Renesas Electronics Full time

    Job OverviewAt Renesas Electronics, we are seeking a Principal Supply Chain Planner who will play a pivotal role in orchestrating supply chain operations for a diverse range of products, ensuring alignment with our business objectives and operational targets.Key Responsibilities:Synchronize product supply with anticipated demand to fulfill customer needs,...

  • Senior Supply Chain Planner

    1 week ago

    San Jose, California, United States ZOLL Medical Full time

    Senior Buyer/PlannerLocation: San Jose, CACompany OverviewZOLL Medical is dedicated to enhancing patient care through innovative medical devices and solutions. We are seeking a skilled professional to join our team as a Senior Buyer/Planner.Position SummaryThe Senior Buyer/Planner is responsible for overseeing and coordinating the procurement of materials...

  • Supply Chain Operations Manager

    1 week ago

    San Jose, California, United States cesna Full time

    Job OverviewPosition: Supply Chain Operations ManagerAbout Our Client: A prominent manufacturer in the semiconductor components sector.Role Summary:The Supply Chain Operations Manager will oversee logistics and supply chain processes to ensure efficient operations.Key Responsibilities:Oversee and assess third-party warehousing and freight forwarding...

  • Strategic Supply Chain Manager

    1 month ago

    San Jose, United States Antora Energy Full time

    Job DescriptionJob DescriptionAt Antora, we're on a mission to stop climate change. And we can't do that unless we tackle the 30% of global emissions that come from industry.Antora is unlocking zero-emissions industrial energy, cheaper than fossil fuels. Antora's thermal batteries store energy from renewables as heat for days on end, delivering...

  • Strategic Supply Chain Manager

    2 days ago

    San Jose, United States Antora Energy Full time

    Job DescriptionJob DescriptionAt Antora, we're on a mission to stop climate change. And we can't do that unless we tackle the 30% of global emissions that come from industry.Antora is unlocking zero-emissions industrial energy, cheaper than fossil fuels. Antora's thermal batteries store energy from renewables as heat for days on end, delivering...

  • Advanced Supply Chain Coordinator

    1 week ago

    San Jose, California, United States Supermicro Full time

    Senior Procurement SpecialistLocation: San Jose, California, United StatesJob Overview:The Senior Procurement Specialist at Supermicro is responsible for overseeing and managing the purchasing operations within the technology division. This role involves coordinating the efforts of the procurement team, sourcing high-quality materials, supplies, and...

  • Senior Director, HDD Supply Chain Transformation

    1 month ago

    San Jose, United States Western Digital Full time

    Job DescriptionJob DescriptionCompany DescriptionThe future. It’s on you. You & Western Digital.We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.The most game-changing companies,...

  • Supply Chain Manager

    4 days ago

    san jose, United States Adecco Full time

    Adecco has partnered with a Multinational Electronics Manufacture to hire a Full Time/ Direct Hire a Mandarin Speaking Material Program Manager in San Jose, CA.The Materials Manager will oversee the planning, procurement, storage, control, and distribution of materials and products according to company needs and customer requirements.Title/Position:...