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Front Desk Agent- Guest Services Representative

5 months ago

Rockford, United States OCI Hospitality Full time
Job DescriptionJob Description

Join our growing team Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.


Property Location: Marriott Rockford, IL 61108


Essential Duties and Responsibilities

  • Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
  • Registers and processes guests upon arrival and departure
  • Demonstrates telephone courtesy and professionalism   
  • Attentively listens to guests and anticipates any additional needs or concerns
  • Maintains clean and professional appearance of public areas and hotel office   
  • Uses appropriate selling techniques to maximize revenue and occupancy  
  • Ensures all guest accounts are complete and accurate
  • Demonstrates a working knowledge of all services and facilities of the hotel and local area
  • Complies with the hotel's standard operating procedures and policies
  • Assists in monitoring and upholding procedures for safety of guests and hotel team members  
  • Processes departmental reports
  • Assists team members and other departments as needed to contribute to operational efficiency
  • Delivers amenities and general assistance to guests as requested
  • Performs additional responsibilities as assigned by leadership

Qualifications

  • Strong interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • Ability to handle stressful situations with poise and professionalism
  • Conduct work-related functions in a professional manner